Membership Manager - The American Association of Immunologists : Job Details

About AAI:

AAI is at a pivotal juncture in its illustrious history, with a firm commitment from its leadership to

deepen engagement with existing members and attract new ones. We aim to promote greater

awareness among immunologists and scientists of the exceptional value provided by AAI's programs and

services.

The American Association of Immunologists (AAI) is one of the world's largest organizations of

immunologists and scientists in related disciplines. Our mission is to improve global health and well-

being by advancing immunology and elevating public understanding about the immune system. AAI

members are responsible for some of the most significant biomedical discoveries of the past century,

including the development of life-saving cancer immunotherapies, antibody therapies, transplant

technologies, and vaccines. We support scientists across the field of immunology through knowledge

dissemination, community building, advocacy, and public outreach.

Reporting Structure:

The Membership Manager reports directly to the Director of Membership, and supervises the Program

Coordinator, Membership and Education. The Membership team functions within the Membership &

Engagement Department, comprised of Membership, Marketing, and Communications, and ultimately

reports to the Chief Membership & Engagement Officer.

The Membership Manager is responsible for managing all activities related to membership recruitment,

membership retention, and member services, including reporting and data analysis.

Key Duties and Responsibilities:

Membership Acquisition, Retention, and Engagement

• Design and manage membership acquisition and renewal campaigns.

• Conduct benchmarking and environmental scans in support of recruitment, retention, and

development of new member benefits.

• Collaborate with marketing and communications team to develop promotional materials and

content (e.g. AAI newsletter, annual meeting promotional materials, social media posts, ads) as

they relate to membership.

• Collaborate with staff across the organization to create programs and offerings that strengthen

member value.

• Define and lead member recruitment and engagement activities in the AAI booth at the Annual

Meeting and meetings where AAI has a booth presence.

Membership Data Analysis and Reporting

• Track key membership metrics including acquisition rates, retention rates, demographics, and

member engagement levels to identify trends.

• Serve as point of contact for queries and reports as needed by AAI staff and committees.

• Use data analysis to inform strategic decisions.

Membership and Database Administration

• Oversee the processing of membership and other payments as well as daily, monthly and annual

reconciliations. Works with finance team to research and resolve issues between the database

and the accounting GL.

• Responsible for database administration and data governance.

• Manage the member facing content, software features, and workflows across AAI platforms to

provide clarity, optimize the user experience and maximize efficiency in member-related

operations.

• Provide (and oversees) prompt and effective customer service to members, through both oral

and written communication, including troubleshooting and resolution of billing issues, journal

access, awards eligibility, meeting and course registration, abstract submission and other

member benefits.

• Oversee donation acknowledgement.

• Undertake special projects as assigned.

Qualifications and characteristics:

• Bachelor's degree in business, marketing, communications, or related field.

• Five to seven years of experience in membership, recruitment, engagement, and analysis of

membership data preferably within a professional association.

• Supervisory experience as well as experience working with contractors and vendors.

• Familiarity with customer databases, including Association Management Systems (AMS),

Content Management Systems (CMS), Customer Relationship Management (CRM) systems, and

marketing automation tools. Experience with Asana, MailChimp, and Impexium preferred.

• Outstanding interpersonal and communication skills.

• Strong attention to detail and strong ability to multi-task, prioritize, analyze, solve problems and

handle periodic high volume of inquiries.

• Commitment to diversity, with a strong sense of self-awareness and transparency.

Applications will be considered on a rolling basis as they are received. All applications should be submitted by Feb 12.

AAI is proud to be an Equal Opportunity Employer.

AAI cares about its employees, and offers a benefit package designed to attract, reward, and retain

talented individuals who are committed to excellence in everything they do.

AAI currently is working a hybrid office schedule with staff coming into the office two days a week with

the ability to work remotely from home three days a week.