Membership Manager, The Harry Ransom Center - University of Texas at Austin : Job Details

Job Posting Title:

Membership Manager, The Harry Ransom Center

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Hiring Department:

Harry Ransom Center

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

About the Harry Ransom Center:

The Harry Ransom Center is an internationally renowned humanities research library and museum at The University of Texas at Austin. The Center's extensive collections provide unique insight into the creative process of some of our finest writers and artists, deepening our understanding and appreciation of literature, theatre and the performing arts, film, photography, and art. The Ransom Center maintains an active program of exhibitions and public programs that interpret and provide insight into the Center's collections for broad audiences.

Responsibilities

• Reporting to the Chief Development Officer, manage the Ransom Center's membership program. Serve as the Center's liaison for members, providing excellent customer service to existing members and recruiting new members at every level.
• Serve as the key administrator for the Center's membership records and database, managing membership gift entry and records in VIP (UT's donor database), Join it (the Center's membership software), and Mailchimp (the Center's email marketing platform). Create and administer monthly membership renewal communications via mail and email, adhering to Texas Development guidelines. Manage membership gift acknowledgments. Foster open lines of communication with development staff about donor prospects and stewardship. Supervise student employees/interns.
• Collaborating with Ransom Center staff and Event Operations Manager, plan and execute 8-10 annual member events, such as the Director's and opening receptions for new exhibitions, curator tours, open houses, and exclusive experiences for Director's Circle members. Coordinating with the Events Operations Manager, manage event planning and logistics, communications, replies, guest lists, staff participation, and volunteers. Build strong relationships with vendors. Track event budgets and follow-through on vendor payments.
• Collaborating with marketing and development teams, build and steward the Center's membership base. Implement membership and fundraising campaigns through print/digital collateral, website, direct mail, email, and social media. Conduct research to develop and identify prospects and create on-site recruitment promotions. Execute regular lapsed member campaigns. Develop member communications and appeals for visitors and free public program event attendees. Generate mailing lists from the membership database for various communication projects.
• Serving as a member of the development team, help execute periodic large fundraising events and campaigns including annual spring campaign, periodic anniversary galas, and special events.
• Manage annual budget for membership revenue and expenses. Prepare monthly reports. Assist in preparing an annual forecast for membership expenses and revenue.

Required Qualifications

• Bachelor's degree with coursework in English or the humanities or commensurate professional experience.
• 1-2 years of experience in membership, annual giving, special events, or work or in a related field.
• Excellent written and oral communication skills.
• MS Office and database proficiency.
• Flexibility of schedule and the need to work on site on some weekends and evenings.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Two or more years of experience administering a membership program in a museum, library, or nonprofit organization.
• Two or more years of experience executing both large and small special events.
• Demonstrated ability to manage multiple projects simultaneously and meet competing deadlines.
• Preference will be given to applicants with experience with a Customer Relationship Management (CRM) system.
• Attention to detail, excellent follow-through skills, and demonstrated ability to enter and maintain accurate records that adhere to policy.
• The ability to work cooperatively with others.
• Experience providing great customer service.
• Professional demeanor and demonstrated ability to listen and to be open to feedback.
• Experience obtaining and working with event sponsors and vendors.

Salary

$50,000+, dependent upon qualifications.

Working Conditions

• Standard office conditions.

• Repetitive use of a keyboard and standard office equipment at a workstation.

• Regular activities require ability to change priorities as needed.

• Light work including lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds and walking or standing during special events.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

• 3 professional writing samples or completion of a writing test

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.