Membership Sales Coach: KidStrong Edmonds, WA - KidStrong Everett : Job Details

WHAT IS KIDSTRONG? At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 years old. We help parents discover their childs superpowers and build future-ready kids who are confident making friends running the playground and raising their hands high in the classroom. In other words kids who will win at life! KidStrong Everett is rapidly growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives. OPEN POSITION & SCHEDULE We are looking for a high-energy, hyper-organized, passionate person to add to our KidStrong Membership Sales and Coaching Team. As a Membership Sales and Coaching Employee, you would be responsible for providing daily sales from warm leads for the Center while also coaching classes during center hours. This critical position must have a solid understanding of sales and a passion to drive growth for the center. A sales coach must execute a lead generation/marketing strategies plan to increase sales. This person must pose a high caliber approach to organization and be a self-motivator that is hungry to meet and beat goals. MEMBERSHIP SALES RESPONSIBILITIES

• Driving membership sales through high-volume outbound phone calls on inbound leads
• Provides excellent leadership to create a positive, successful environment for staff and clients.
• Properly manages and exceeds all KidStrong sales and operational budgets.
• Responsible for overseeing the sales process and systems.
• Works closely with the KidStrong Director to ensure that scheduled trials are execututed properly.
• Builds and maintains KidStrong class size through scheduling optimization.
• Communicate with staff for all trials and anything they need to know about the members.
• Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests
• Enforces KidStrong corporate policies, business practices, systems and processes.
• Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
• Provides and maintains the highest level of customer service.
• Provides effective decision-making regarding customer service issues.

JOB QUALIFICATIONS

• Prior experience in outbound phone sales is strongly preferred (200+ calls/week is a typical outbound phone sales effort)
• Strong sales mentality and comfortability with outbound sales efforts
• Associate or bachelor's degree in business, education, or a related field.
• Must have the ability to work a flexible schedule, including at least evenings per week (the last class ends at 7 pm) and weekends (at least 1 weekend morning).
• Be promotional-oriented and have the ability to schedule trials with a thorough vetting process.
• Understanding of all performance metrics (KPIs), revenue, etc.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with an open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Practical work experience using Microsoft Office products as well as G-Suite
• Fitness, retail, and/or hospitality industry experience preferred.

IDEAL EXPERIENCE

• Outbound phone sales experience: 2+ years
• Customer Service: 2 years
• Required Shifts: Morning, Mid-Day, Evening, and Weekend

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.