Membership Service Associate (Weekends & Evenings) - Steve Clark YMCA (WSU) - Greater Wichita YMCA : Job Details

Membership Service Associate (Weekends & Evenings) - Steve Clark YMCA (WSU)

Greater Wichita YMCA

Job Location : Wichita,KS, USA

Posted on : 2024-09-27T05:28:10Z

Job Description :

JOB RESPONSIBILITIES

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  • Providing excellent service by having a great knowledge of YMCA programs, services, and systems.
  • Effectively communicating the mission, vision, and values of the YMCA.
  • Responsible for following directions, being flexible, and exhibiting a friendly demeanor while working with people of all ages and backgrounds.
  • Maintaining a safe and clean facility at all times.
  • Providing excellent customer service through the following:
    • Exceeding the expectations of the members through fast and knowledgeable service.
    • Greeting and becoming familiar with program participants and members by name.
    • Handling all questions and concerns in a courteous, professional manner.
    • Gathering feedback from members and sharing with supervisor to help improve service.
    • Having a comprehensive knowledge of programs and facilities.
    • Being prepared at all times to greet and help members.
  • Responsible for making membership retention a priority by:
    • Selling the YMCA's value, not just its facilities.
    • Enforcing policies and procedures of the association to ensure a safe and professional environment.
  • Responsible for being observant and mindful of the impact the YMCA has on its members and the community.
  • Having a comprehensive knowledge of the following YMCA systems:
    • Financial procedures: money handling, registrations, and sales to ensure accuracy.
    • Opening and closing procedures: perform as needed.
    • Emergency procedures: being certified and prepared to implement in case of an emergency.
  • Constantly striving to improve the current services provided by:
    • Attending mandatory staff meetings and city-wide customer service, sales, and program trainings.
    • Providing feedback and suggestions to improve services and/or systems.
  • Performing custodial duties as needed without being prompted.
  • Supporting Strong Community Campaign efforts.
  • Refraining from making negative comments on social networking sites.
  • All other duties as assigned.

    • EFFECT ON END RESULT: Ensuring a positive, safe, and enjoyable environment for all YMCA members and staff; taking ownership of members' needs and concerns, supporting the overall value of the association, and being part of a well-managed team that is engaged in building and fostering positive relationships.

    MINIMUM ENTRY REQUIREMENTS

    Education/Experience Requirements:

  • Minimum age of 20.
  • Minimum of one year experience in customer service and cash handling.
  • Must have a high school diploma or equivalent.

    • Physical/Mental Requirements:

  • Must be able to frequently perform the following physical activities: bend, stoop, kneel, twist, reach with hands, sit, stand, walk, move up to 35 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear, and have visual acuity to perform detailed tasks.
  • Must demonstrate attention to detail and ability to count and do basic math associated with a cash drawer.
  • Must communicate effectively, both orally and in writing.
  • Must possess mental alertness, problem-solving, organizational, and task management skills; ability to make independent and sound decisions in a rapidly changing, chaotic environment.
  • Must be able to show initiative in the absence of supervision.
  • Must be able to relate to and work with diverse groups of people in a friendly and consistent manner.
  • Must present a neat and professional appearance at all times.

    • Job Requirements:

  • Commitment to the YMCA mission, vision, and values.
  • Must attend New Employee Orientation within 30 days of hire.
  • Complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance with Conditions of Employment.
  • Understand and abide by all policies and procedures as set forth by the association.
  • Work a schedule that reflects the needs of the branch, including evenings and weekends.
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