Membership Service Lead - Crunch Fitness - Ypsilanti/Ann Arbor : Job Details
Membership Service Lead
Crunch Fitness - Ypsilanti/Ann ArborJob Location : Ypsilanti,MI, USA
Posted on :
2024-10-04T06:35:57Z
Job Description :
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- General Manager
- Fluent in English
- Proficient reading and writing skills
- Excellent Customer Service Skills
- Commitment to Building Community
- Experience in Outreach Efforts
- Experience in Lead Generation
- Experience in Fitness Sales
- Energy & Enthusiasm
- A Passion for Fitness
- Ability to work with a sense of urgency
- Ability to work flexible hours, as necessary during closeouts or end of month
- A roll up the sleeves mentality
- Proven track record of achieving and/or exceeding sales goals
- Assist the General Manager and Membership Services team to attain daily, monthly, and annual membership goals.
- Master the membership play and new member tour to create urgency to join.
- Model excellence and commitment to the Crunch No Judgment culture while delivering world-class customer service that provides a friendly and enthusiastic environment where each guest is greeted and acknowledged with hello and goodbye.
- Provide time to coach, train, and develop each front desk staff member's sales and customer service skills through practice and training.
- Maintain oversight for the front desk department (Front Desk Personnel and Maintenance) and communicate regularly with department heads regarding the performance of the membership department.
- Monthly or Weekly Department Meetings
- Employee Training Meetings
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