Membership Service Representative II - YMCA of Metro Atlanta : Job Details

Membership Service Representative IILocations: Canton, GACecil Pruett Community Center YMCATime Type: Part timePosted on: Posted 30+ Days AgoJob Requisition ID: R0010130As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of MetroAtlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state.At the Y, we're an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential.NATURE AND SCOPE:Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area. Emphasis will be placed on member service, program knowledge, member/staff safety, and communication with members and staff.RESPONSIBILITIES (including, but not limited to):Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.Welcome members as they enter and leave the YMCA.Greet, engage, and/or tour prospective members and program participants.Support membership operations through sale of memberships and program offerings.Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.Take steps to build committed and connected relationships with members, volunteers, and collaborative partners.Directly handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented.Communicate in a positive manner with members, guests, program participants, and volunteers. Provide appropriate assistance as needed.Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.Achieve all required SPIRIT trainings as assigned. Apply and utilize SPIRIT according to established guidelines as assigned.REQUIREMENTS:Computer Proficiency with MS Office SuiteAbility to handle multiple tasks, work independently, problem solve, and possess effective time management skills.Ability to attend, complete, and pass Point of Sale training.Maintain privacy requirements by not sharing personal information about members.High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff, and volunteers.Ability to establish, collaborate, and maintain relationships with staff, YMCA members, volunteers, schools, and the general public.PREFERRED REQUIREMENTS:1+ years of experience in work relating to customer service, either paid or volunteer.SPIRIT helpful.Previous YMCA or non-profit experience.EMPLOYMENT REQUIREMENT:Ability to pass a pre-employment background check including Criminal Record check, Drug Screening, and motor vehicle record (MVR) according to company policy.Must be legally eligible to work in the US without current or future sponsorship.This job posting is subject to change at any time.The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to serve are vast, and we're looking for a diverse mix of people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work.The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.If you require an accommodation, please click HERE to send an email.#J-18808-Ljbffr