Job Location : Washington,DC, USA
Washington, District Of Columbia
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.The Homewood Suites DC/Navy Yard is conveniently situated at the heart of what Forest City Real Estate's president Deborah Ratner Salzberg ranked as the fastest growing neighborhood in Washington, DC. The Yards, between 1st street and New Jersey Avenue SE, is expected to be the largest urban waterfront development in Washington, D.C., featuring dozens of restaurants, bars, and best-in-class retail.
As a member of the Front Office Team, you will be Homewood Suites DC/Navy Yard's liaison to our guests! Getting in on the ground floor of the projected 11-year revitalization of The Yards will enable you to be more familiar with the expansive surrounding neighborhood while also making our guests feel at home. We are a vibrant team that cultivates extraordinary experiences for our guests and fellow associates.
Job Overview
Meets and exceeds revenue goals by developing new group accounts and growing current hotel accounts in a profitable and win-win selling approach.
Responsibilities
Product Knowledge
Time Management
Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum of 90% work time on direct sales efforts.
Professionalism
Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs. Represents themselves, the hotel, and Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel. Displays a neat, clean, and business-like appearance at all times.
Qualifications
Education/Formal Training
Minimum of high school diploma or equivalent. College degree preferred.
Experience
Six months minimum in sales, customer service related position or hotel experience preferred.
Knowledge/Skills
Requires knowledge of general sales techniques, yield management experience, and highly developed customer service skills. Requires ability to hear, speak, read, and write English fluently. Requires 12th-grade level mathematics, spelling, and reading skills. Requires effective business writing skills. Must be able to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys, and operate basic office equipment. Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions. Understand and follow verbal/written instructions. Work on more than one task at a time. Develop strong internal and customer relationships. Set and manage priorities and plan activities in advance. Solve problems and make sound business decisions. Respond to coaching, feedback, and training. Strong and effective sales skills.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. General office and hotel environment.
Benefits