Mgr Operations - LSG Sky Chefs : Job Details

Internal: Operations and Production manager, Procurement, Human Resources, Quality and Safety Managers External: Suppliers, Local Authorities, Facility Services Companies, Customers, Government Agencies, Customs, Food and Drug Administration (FDA), Airport Operations, Truck Fueling

 Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.  Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage  Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations  Ensure on-time and accurate production in the preparation of food/equipment and catering of flights  Investigate customer quality issues, develop and implement corrective actions  Maintain an ongoing, positive and pro-active relationship with all internal and external customers  Attend the daily operations briefing  Ensure par levels of customer inventory and customer specific goods  Provide data for the development of an annual business plan and budgeting for the department  Ensure optimal deployment of human, technical and material resources in the department  Initiate and control continuous optimization of processes Leadership  Ensure that the area of responsibility is properly organized, staffed and directed  Guide, motivate and develop the subordinate employees within the Human Resources Policy  Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team  Make the company's values and management principles live in the department(s)  Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations  Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

 Bachelor's degree or equivalent experience required  In addition, three to five years of directly related experience required in a management role  Experience in using and managing Variable Production Systems and schedules  Strong presentation, communication, training and interpersonal skills  Proven success in improving work processes and leading change in a complex, fast environment  Excellent analytical and conceptual skills  Demonstrable record of understanding and meeting customer expectations  Proven track record of understanding the drivers of product and labor cost variances  Good knowledge of Microsoft Office and Windows-based computer application