To plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service. Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members. Manages all other necessary activities, which provide optimum service to customers.
Responsibilities:
Responsible for the effective management of all direct expenses related to the positions area of control.Ensure service quality as defined by established KPIs and SQIs for area of responsibility.Responsible for one or multiple locations.Responsible for selecting, training, motivating, and developing a staff consisting of 1-50 direct reports.Responsible for a revenue and payroll budget according to divisional needs. Implements effective business tactics and strategies to ensure the operations produce quality services to customers.Ensures cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and/or customer dissatisfaction.Maintains contact with customers (internal and external) with regard to conditions affecting the service level of area served.Provides support for and participates in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support.Establishes team as well as individual goals on quality and productivity.Controls movement and activities to instill a service-conscious attitude, and minimize service failures.Ensures corporate security policy as well as safety methods and programs are implemented, maintained and adhered to.Conducts meetings to provide employees with information regarding division/operation; applies consistent administration of disciplinary procedures.Maintains accurately all required reports, paperwork, payroll, vacation schedules, performance reviews and personnel record statistics through established company policy guidelines.Enforces company policies and procedures to ensure compliance with customs and related laws and regulations. Identifies training requirements and trains, coaches, and counsels team members.Performs other duties as assigned.Minimum Qualifications:
4-Year degree preferred/equivalent in business.Five (5) years preferred experience in the field/industry required.One (1) year in a leadership role required.CCS and/or Brokers license preferred.Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner).Strong basic management, human relations, and communication (written and verbal) skills.General knowledge of safety awareness within an operational division.Organizational Skills.Inter-personal skills.Problem-solving Skills.Handle high volume of work.Handle time-sensitive work.Detail oriented.Equal Employment Opportunity: FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.
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