MISSISSIPPI - Assistant Housekeeping Manager - Viking Cruises : Job Details

About Viking

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers, and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experience for The Thinking Person.

Viking has more than 250 awards to its name, including being rates #1 for Rivers, #1 for Oceans, and #1 for Expeditions by Cond Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

Why join Viking?

Elevate your career regardless of where you are on your journey. Viking can help you in reaching new destinations with:

o Paid training program in skills and approach to premium hospitality services

o On-the-job coaching to help you advance rapidly

o A lifelong network of hospitality professionals

Onboard our ship

o Lodging, meals, Wi-Fi, uniforms, and laundry are free of charge for all crew members

o Travel to/from the ship provided and paid for by Viking, unless you are within reasonable driving distance of embarkation or disembarkation ports

o Crew-only deck and dedicated recreational activities

Viking Benefits:

US Mainland candidates:

o Health, vision, and dental insurance with incredibly low premiums

o 401(k) plan with Viking match of 100% of employee contributions up to 4% per pay period

o Retention bonus program

o Health, vision, and dental insurance with incredibly low premiums

o Retention bonus program

About you

* 2+ years' experience as an Assistant Housekeeper or similar at a 5-Star hospitality; shipboard experience is an advantage

* Business Administration or Hotel Management degree is preferred

* Team builder with exceptional motivational skills and coaching ability is required; must have a keen eye for cleanliness and attention to detail

* Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards (excellent knowledge of all public health policies)

Role Overview

As part of our Mississippi Housekeeping team your job as an Assistant Executive Housekeeper is to monitor cleanliness and inventory levels and oversee a variety of housekeeping functions, to ensure the smooth running of the daily operation of the department onboard in accordance with Viking's STAR Service Standards

* You will be reporting to the Executive Housekeeper

* You will be expected to work on a 12/4 rotation (12 weeks on board and 4 weeks off on vacation). Please note that rotation lenghts vary based on staffing and operational needs onboard Viking Mississippi

Role Expectations

* Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in housekeeping areas and guest staterooms

* Monitor and maintain inventory levels of supplies for staterooms and lockers

* Resolve guest-related issues and special requests

* Lead and support a multi-cultural team to maximize crew satisfaction and productivity

* Ensure compliance with safety and security procedures and participate in onboard training and inspections, as well as comply with all public health policies

* Work alongside the Executive Housekeeper to contribute towards the success of the department's KPI goals (quality and financial)

* Always uphold impeccable grooming standards by complying with Viking's Image and Uniform Standards

* Demonstrate outstanding flexibility: able to work at various times of the day, under pressure and always reflect a positive can-do attitude and the best image of Viking

* You will be expected to consistently arrive on time and be prepared for work

* Other tasks and responsibilities may be assigned at leaders' discretion based on operational needs

Mandatory requirements & at will employment:

* U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations

* Ability to satisfactorily pass a pre-employment drug test. Viking Mississippi is a drug-free and alcohol-free workplace

* Must be 21+ years old, physically fit and in good health to meet the demands of an intense shipboard role; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time

* Viking Cruises is an At-Will Employer. As such your employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at will

FLSA (Fair Labor Standards Act) Status: Seamen Exempt