MORNING CREW - Dunkin' : Job Details

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.

Responsibilities Include:

Team Environment

* Work well and interacts with others respectfully

* Respond positively to coaching and feedback

* Communicate with team members

* Able to learn and execute multiple tasks

Operational Excellence

* Provide guest service

* Resolve guest issues

* Follow Brand standards, recipes and systems

* Follow safety, food safety, and sanitation guidelines; comply with all applicable laws

* Maintain clean and neat work environment

Profitability

* Execute restaurant standards and marketing initiatives

* Handle POS transactions and payments with accuracy

* Prepare and deliver all products according to Brand standards

Skills/Qualifications:

* Capable of counting money and making change

* Able to operate restaurant equipment

Competencies:

Guest Focus

* Understands and exceeds guest expectations, needs and requirements

* Develops and maintains guest relationships

* Display a sense of urgency with guests

* Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

* Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

* Sets and maintains high standards for self and others, acts as a role model

* Consistently meets or exceeds goals

* Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

* Identifies and resolves issues and problems

* Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships and Influence

* Develops and maintains relationships with team

* Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments