Motor Distribution Customer Service Rep - Integrated Power Services : Job Details

Who We Are:

IPS opened its doors in 2007 to become the industry's leading service provider, offering single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure. Today, IPS has the industry's largest network of remanufacturing locations, distribution centers, and field service offices across North America and the United Kingdom, serving over 30,000 customer locations across a wide range of end uses, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil and gas, metals, mining, paper, aggregates, cement, hospitals, universities, commercial buildings, and data centers.

IPS offers excellent career growth opportunities and is expanding its talented workforce to meet rising demand. By joining IPS, you'll learn from industry experts and discover your potential while being part of a team committed to our shared values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Responsibilities and Expectations:

• Provide customer service for timely and cost-effective completion of all customer service-related paperwork of incoming orders.
• Act as a technical resource to address and resolve inquiries and problems.
• Support the outside sales organization and OEM partners with inquiries, quotes, vendor management, and customer expectations for total satisfaction.
• Responsible for order taking, processing, investigation, resolution of customer complaints, and coordination of customer service objectives with shop operations.
• Provide customer and sales correspondence, tracing of shipments, order processing, customer credits, and inventories.
• Review technical requirements of incoming purchase orders and translate into instructions on work plans and internal order documents.
• Prepare internal material requisition for purchase of materials and services related to order completion.
• Complete special price quotations and bids from sales personnel. Work closely with customers to ensure satisfaction.
• Provide customer service for timely and cost-effective completion of all distribution-related functions in support of the IPS outside sales organization and our OEM partners.

Qualifications and Competencies:

• Sharp analytical thinking and reasoning abilities.
• Proficient with Microsoft Office.
• Ability to analyze and interpret data and take appropriate action.
• Must be extremely detail-oriented with sound problem-solving skills.
• Ability to prioritize and maintain a high degree of organization.
• Excellent time management.
• Ability to communicate technical data in a clear and concise manner.
• Possess excellent written and verbal skills.
• Prefer 5+ years of technical sales or customer service, or similar experience.
• Experience in motor repair or related industry.
• Experience interpreting and understanding profit and loss statements.
• High School Diploma Required.

Benefits:

• Paid Time Off (PTO).
• 401k Employer Match.
• Bonus Incentives.
• Tuition Reimbursement Program.
• Medical, Dental and Vision plans.
• Employee Assistance Program (EAP).
• And more!

Salary/Pay Range:

• $22-32 Hr.

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.