Location: Terraces at Tuckerman Lane
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Department: Sales and Marketing
Reports to: Sales Director/Executive Director
Position Summary: The Move-In Coordinator is a key member of the Sales and Marketing team, responsible for ensuring a smooth and efficient move-in process for new residents. This role plays a vital part in enhancing the resident experience by providing exceptional support to residents and their families during the transition into our community. The Move-In Coordinator also supports the sales team by handling administrative tasks, coordinating events, and helping with tours, allowing the sales team to focus on driving occupancy growth.
Key Responsibilities:
Move-In Coordination: Serve as the primary point of contact for new residents and their families during the move-in process. Organize and manage all aspects of the move-in, including paperwork, apartment readiness, and resident orientations. Collaborate with various departments (nursing, dining, maintenance) to ensure all resident needs are met prior to and during move-in.Tour Support: Assist with giving community tours to prospective residents and their families. Ensure all tour spaces and model apartments are maintained and ready for showings.Event Planning and Execution: Plan and coordinate on-site events that engage prospective residents and their families, as well as internal resident events that enhance community life. Assist the Sales Director in preparing for marketing and outreach events, both on- and off-site.UR Meeting Assistance: Attend Utilization Review (UR) meetings with sister skilled nursing facilities to ensure a seamless transition for potential residents. Coordinate follow-ups and act quickly on leads generated from UR meetings.Administrative Support: Manage and update resident information in the CRM system. Prepare and organize sales materials, brochures, and welcome packets for prospective residents. Support the Sales Director and Executive Director with daily sales and marketing tasks as needed.Resident Engagement: Build strong relationships with new residents and their families to ensure a positive move-in experience. Follow up with new residents post-move-in to address any concerns and ensure satisfaction.Qualifications:
Education: Bachelor's degree in marketing, communications, or a related field preferred but not required.Experience: Minimum of 1-2 years in customer service, hospitality, or administrative role, preferably in senior living or healthcare. Experience in event planning or sales support is a plus.Skills: Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Attention to detail and the ability to manage complex processes. Proficiency with CRM software and Microsoft Office Suite.Key Competencies: Compassionate and patient, with a passion for working with seniors and their families. Ability to work collaboratively with cross-functional teams. Problem-solving skills and a proactive attitude. Ability to maintain a professional and welcoming demeanor under pressure.Work Environment: The Move-In Coordinator will primarily work in a professional office environment within the community, interacting with residents, families, and other departments. Some local travel may be required for outreach events or coordination with sister communities.
This job description outlines the primary duties and qualifications for a Move-In Coordinator, emphasizing their integral role in enhancing both resident satisfaction and the community's occupancy levels.
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