Multi-Site Customer Service Coordinator - Ricoh Americas Corporation : Job Details

An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area - Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. - Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. - Assists with onboarding new team members and cross training peers - Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. - Routinely inspects Site Procedures Guide for accuracy and compliance - Knowledgeable of all contracted services within assigned customer accounts - Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. - Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. - May require standing in...Customer Service Coordinator, Customer Service, Customer Experience, Coordinator, Operations, Transportation, Manufacturing, Retail