Museum Store Assistant Manager - Frye Art Museum : Job Details

Position: Museum Store Assistant ManagerReports to: Museum Store ManagerDirect Reports: 0Division: OperationsFLSA Status: Full-Time, Salaried, Non-ExemptSalary Range: $55,000 - $60,000 annuallyWork Hours: Wednesday - Sunday, approximately 35 hours per week at 90% FTEHybrid Option: Occasional option for one day a week remote, and occasional weekend and evening work at events is required. Position SummaryThe Frye Art Museum seeks a Museum Store Assistant Manager to provide strong customer service and assist the Store Manager with daily store operations, inventory management, setting and tracking revenue goals, and special projects. The Assistant Manager is an effective, clear communicator with strong problem-solving skills. This role assumes management of the Store on the weekend and when the Manager is unavailable. The Assistant Manager supports all Museum exhibitions and programs with a deep knowledge of the Frye Museum's mission and current exhibitions and possesses up-to-date knowledge about the merchandise in the Museum Store, specifically exhibition-related items and products by Pacific Northwest designers and artists. The Assistant Manager contributes to a culture of collaboration, community, and respect and carries out the department's work centered on Diversity, Equity, Accessibility, Inclusion, and Belonging. This is a full-time, salaried position.About the Frye Art MuseumFounded in 1952, the Frye is Seattle's only free art museum. It brings together art and new ideas within a stunning Olson Sundberg Kundig-designed building in historic First Hill. A foundation collection of turn-of-the-century oil paintings is bolstered by a wide range of modern and contemporary art holdings, reflecting our region's evolving identity and a commitment to exploring the art of our time. Learn more at fryemuseum.org.Key ResponsibilitiesStore Operations 50%

• Possess a strong understanding of opening and closing procedures, ensuring that the Store is clean, organized, and well stocked.
• Provide and lead with excellent and knowledgeable customer service, ensuring that customer needs are met, complaints are resolved, and service is quick and efficient.
• Develop creative initiatives to engage regular clientele and provide a memorable experience for first-time visitors.
• Handle and safeguard cash, credit card, debit card, and gift card transactions with confidence and accuracy.
• Possess a deep understanding of Store policies and procedures, including return and exchange procedures.
• Effectively sell Museum memberships with a clear knowledge of membership levels.
• Assume all the Manager's responsibilities, including supervising sales associates on weekends and when the Manager is unavailable.
• Collaborate with colleagues in Development, Visitor Services, and Security to ensure that visitors are assisted, have current information, and questions are answered and/or directed to the appropriate staff members.
• Track revenue goals and contribute strategies to meeting sales goals and net revenue as the Manager leads.
• Serve as a secondary point of contact via email and phone for internal and external Store-related questions and inquiries.
• Assist the Manager in mentoring, managing, and training Store Associates and on-call staff.
• Attend weekly Store meetings.
• Send the Manager an end-of-week email with inventory updates, notes on requests, and other relevant information.
• Participate in the selection and evaluation of Store Associates.

Inventory Management 20%

• Independently receive and process inventory shipments.
• Run purchase orders, price, stock, and merchandise new inventory in a timely manner, directing Sales Associates on pricing and organizing tasks.
• Assist in maintaining the Shopify website, including product updates, inventory maintenance, and fulfillment.
• Run inventory reports and assist the Manager with selecting and procuring inventory from over 70 Pacific Northwest vendors and consigners.
• Support Manager during an annual inventory count.

Store Projects 30%

• Support Manager in adding products to Shopify, including copywriting product descriptions and product photography.
• Assist manager in developing social media campaigns, Store newsletter, and blog content to engage with Store audience in collaboration with Communications.
• Develop exhibition-related merchandise in collaboration with the Store Manager, Exhibitions, and Communications.
• Assist the Store Manager in the alcove artist program by selecting and curating the alcove space.
• Participate and contribute to monthly visitor engagement meetings and event planning in collaboration with Development.

Desired Qualifications, Knowledge, Skills, and Abilities.

• Strong customer service skills and background.
• Experience working in a gallery or retail environment.
• Strong interpersonal and communication skills.
• Proficient in Mac & PC platforms and POS (point of sale) software
• Adobe Photoshop and InDesign experience.
• Shopify experience
• A general knowledge of Art History.

Education and Experience

• Experience with Microsoft Office Suite, including Outlook, Excel, and OneDrive.
• Minimum of two years' experience in a retail or public-facing role.
• Must be able to lift 40+ pounds.
• Must stand for prolonged periods (6-8 hours).

Benefits

• Full health benefits: Dental, Vision, Medical (100% employer-paid option)

• Paid vacation and sick time accrual after 90 days of employment
• Float Holiday
• Community days
• Transportation and Commuter benefits
• 403b savings plan with a 1.5% employer match
• Employee assistance program
• 20% Museum store discount
• 15% Cafe discount
• Reciprocal museum membership

How to ApplyCandidates should submit a resume highlighting relevant experience and a cover letter. The position is open until it is filled, but priority will be given to candidates who apply by October 9, 2024.In the cover letter, please address the following questions:

• Please summarize how your past work experience applies to this position and how your skills and goals make you the right fit.
• Tell us why this position interests you and what experience you have working in the arts and/or with artists and makers.

We strongly encourage applicants from individuals of all backgrounds, especially those who bring diverse perspectives that will continue to contribute to the inclusive and equitable culture we are fostering at the Frye Art Museum. We value diversity in all forms and believe diverse experiences, voices, and perspectives enrich our work and community.The position is open until filled. Please do not send emails or make phone calls. Due to the high volume of applications received, we can only contact candidates whose skills and backgrounds best fit the needs of the open positions. We will contact you by email or phone to arrange a phone screen. Work ConditionsWork areas are inside, in a climate-controlled environment with light background noise. Work is occasionally performed at other indoor and outdoor event sites. Shift times may vary to meet the museum's requirement to staff the facilities and events. Work may require weekend and evening hours and extended periods of attendance at museum events. Physical Activities Required to Perform Essential Functions

• Ability to converse and exchange information for effective communication.
• Remaining in a stationary location, standing or sitting, and occasionally moving through the museum, which is wheelchair accessible.
• Regular operation of computer systems and other office equipment such as phones and printers.
• Capacity to stay on-site for extended durations during museum programs and events.

As much as possible, the Frye Art Museum will accommodate applicants with disabilities to perform essential functions and duties. Don't hesitate to get in touch with the Human Resources Department ([email protected]) for additional information. COVID-19 ConsiderationsPlease note that all employees are asked to adhere to museum guidance and policy regarding COVID-19, which may change over time. EEOC StatementWe recognize that a successful candidate will meet many of the requirements in this job description but may only meet some of the qualifications. We encourage applicants to apply if much of this job description describes them. As part of our commitment to a diverse, equitable, and inclusive workplace, we invest in building teams with various backgrounds, identities, and experiences. The Frye is an equal opportunity employer. We do not discriminate on the basis of race, color, creed, sex, religion, age, marital or veteran status, national origin, disability, sexual orientation, or any other basis prohibited by local, state, or federal law.