National Training & Quality Manager - Inizio Engage : Job Details

Inizio Engage has a long-standing partnership with a leading pharmaceutical company, across Commercial, Patient Solutions, and Medical Affairs businesses.

The National Training & Quality Manager (NTQM) ensures all program training requirements are met, including new hire, developmental, and refresher trainings, as contractually required by the Client and following Inizio direction. Additionally, you will ensure that all program quality requirements align with client and Inizio specifications.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What's in it for you?

• Competitive compensation
• Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
• Generous performance-driven Incentive Compensation package
• Competitive environment with company wide recognition, contests, and coveted awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021
• Awarded a Great Place to Work award in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022

What will you be doing?

• Identify training needs by assessing employee and program requirements.
• Design and implement training programs using client- or Inizio-approved training materials.
• Assess and revise existing training plans and content to align with client direction.
• Ensure training programs are delivered within agreed timelines with our client Account Manager (CAM) and Director (CAD).
• Collaborate with program CAM/CAD and Client to develop and approve new training materials when needed.
• Monitor training effectiveness by tracking progress and outcomes, providing readouts to CAM/CAD.
• Stay current with training trends and best practices.
• Support employees in their career development by using internal approved resources.
• Work with Inizio Learning and Development team for new employee orientation.
• Develop and revise program-specific SOPs, Work Instructions, Policies, and Manuals.
• Conduct ongoing call quality monitoring and scoring with CAM/CAD.
• Provide constructive coaching feedback to improve the customer experience.
• Ensure all program documentation is stored and maintained per Inizio direction to ensure audit readiness.
• Collaborate with several Inizio departments to fulfill role responsibilities.
• Represent the program and Inizio Engage in broader business activities as requested by leadership.

What do you need for this position?

• Bachelor's Degree or equivalent work-related experience (BSN preferred).
• Active RN or RT license required.
• 2+ years of field leadership or supervisory management experience.
• 2+ years of call center experience.
• Previous training experience required.
• Experience developing and proofing training materials, with educational design
• Respiratory disease background.
• Ability to travel for national meetings and client requests.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.