NCWorks Regional Manager (One-Stop Operator) - Goodwill Industries of Northwest NC : Job Details

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.WHY WORK FOR GOODWILL?Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.Our organization's values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.Job DescriptionEssential Responsibilities:

• Manages multiple processes within the NCWorks system.
• Manages team processes and integrated services delivery of Goodwill and non-Goodwill team members.
• Leads and coordinates operating procedures and processes at the NCWorks comprehensive centers.
• Determine goals and identify areas of improvement for teams and NCWorks service delivery through a partnership process.
• Manages daily operations and outcomes for contracts and grants for NCWorks programs.
• Acts as daily point of contact for contracted partners.
• Leads oversight of center staffing, training, and coordination with compliance duties/reporting.
• Guides strategic vision for NCWorks service delivery with input from the AVP, of Mission Advancement, the NCWorks Director, and contracting partner.
• Coordinates facility needs to include maintenance within NCWorks centers, relocation of sites, signage, etc.
• Other duties, as assigned.

Education RequirementsBachelor's Degree, required.Qualifications

• At least 3 years of program management, operations management, and/or grant experience required.
• Experience developing and maintaining external partner relationships.
• Experience working in compliance (grants and scholarships).
• At least 2 years of supervisory experience required.
• Knowledge of NCWorks One-Stop Operations and Workforce Innovation and Opportunity Act legislation.
• Excellent customer service skills.
• Intermediate computer skills required.
• Ability to multi-task.
• Excellent communication skills-both written and verbal.
• Excellent critical thinking and time management skills.
• Excellent organizational skills and understanding of deadlines.
• Understanding of Goodwill's brand and overall brand awareness.
• Ability to make decisions under pressure.
• Partnership and business development skills.
• Excellent leadership skills (coaching and leading teams).
• Ability to assist with mission strategy development.
• Assists with manual labor tasks when needed.
• Must be able to travel 50-75%.

BENEFITSGoodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

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