NETWORK AND PHONE TECHNICIAN - Ithaca College : Job Details

Job Summary:

The Network and Communications Technician plays a vital role in maintaining the College's data networks and unified communications systems, combining hands-on work with technical problem-solving. This two-year role involves installing, configuring, testing, and performing maintenance on network and phone system hardware, providing first-level technical support, and working closely with teams across the College to ensure stable/secure connectivity and effective communication. Ideal candidates are hands-on thinkers who enjoy physical tasks, troubleshooting, and ensuring reliable network and phone system performance.

Representative Duties: Duties include but are not limited to:

Essential Duties:

• Provide first-level troubleshooting and technical support for network and phone system issues, escalating complex cases to senior team members as needed.
• Perform regular checks and assist with the monitoring, installation, configuration, and maintenance of network and telephony equipment, ensuring stable and secure wired and wireless connectivity and effective communication lines across campus.
• Diagnose and resolve basic phone system issues, including cloud voice setups, handset troubleshooting, and phone line configurations.
• Support edge switch and wireless access point deployment, assisting in the installation and maintenance of edge switches and wireless access points under the direction of the Network Operations Technical Lead.
• Deploy Ethernet and fiber optic cabling to support network and telephony infrastructure across campus.
• Support campus events and department installations by setting up network and phone connections, working closely with other IT staff to meet requirements.
• Organize and maintain network closets, ensuring cables are properly managed, equipment is labeled, and phone system components are accessible and operational.
• Document changes, configurations, and troubleshooting steps for network and telephony equipment.
• Rotate on-call duties with another Network and Communications Technician.
• Actively contribute to team meetings and knowledge-sharing sessions to stay informed about ongoing projects and team objectives.
• Lift and transport network, telephony, and communications equipment as needed, making physical tasks a significant part of this role.

Additional Responsibilities:

• Help manage and maintain an accurate inventory of network, phone system, and cabling equipment.
• Engage in ongoing training and development opportunities to enhance network, IT, and telephony troubleshooting skills.
• Contribute to a collaborative, respectful, and inclusive College environment in all interactions with staff, faculty, students, and campus visitors.

Qualifications:

Education & Certifications: High school diploma or equivalent. An Associate's degree or technical certifications (e.g., CompTIA Network+, Cisco CCNA) are preferred but not required.

Experience: At least 2 years of general IT troubleshooting experience, which may include experience with phone systems or relevant experience gained through educational programs like BOCES, service desk, or similar technical training.

Skills: Strong critical thinking and problem-solving skills, attention to detail, excellent communication abilities, and enjoyment of hands-on, physical work.

Other Requirements: Meet the requirements to drive a college vehicle. Valid New York State driver's license (or ability to obtain one) and the ability to lift and carry equipment up to 60 pounds.

Work Environment:

The work environment is primarily indoors but involves physical tasks, such as lifting, bending, and kneeling to set up and maintain equipment. Some exposure to dust and other elements may occur when working in data closets or network areas.

This position is a two-year assignment, 40 hours per week, 52 weeks per year.

Application Instructions:

Interested applicants must apply online and attach a resume, cover letter, and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at (607) ###-#### or [email protected].

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Visa sponsorship is not provided for this position.

Hiring Range:

$25 to $27 per hour, commensurate with qualifications and experience.

We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including:

• Healthcare including vision and dental

• Generous Paid Time Off Policies

• 403B Retirement Savings Plan with Matching Employer Contribution

• EAP

• Flexible Work Plans

• Educational Benefits

• Career-Enhancing Trainings

• For an overview of our benefit offerings, please visit

In an effort to promote campus safety and the security of College resources, Ithaca College will, consistent with the requirements of the law and prudent practices, conduct criminal background investigations per College policy. This position is subject to a criminal background check. All offers of employment are contingent upon review of the criminal background check.

At Ithaca College, a comprehensive residential campus community of approximately 5,000 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

Nestled in the heart of New York State's scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger's as one of the top 10 places to live in the United States.

To learn more about Ithaca College, visit us at