Network Engineer - Hospitality/Convention Centers - HNM Systems : Job Details

Identified as one of the top 100 fastest growing private businesses in San Diego by San Diego Business Journal, and one of Inc. 5000's fastest growing privately held companies in the United States, HNM Systems is a people-driven Communication and Information Technology staffing and consulting firm headquartered in San Diego, CA.

We are currently hiring for an experienced Field Technology Expert (Network Engineer) with an focus on the hospitality industry.

JOB SUMMARY:

Field Technology Expert – Hospitality (FTE) will leverage expert-level knowledge and experience in network deployments to deliver a high-quality customer experience, upholding standards, and meeting company goals. You will also ensure, via monitoring and maintenance, a 100% uptime during the duration of the customer's event. This role consistently partners with all departmental resources (Hospitality Technicians – Convention Services, show management, decorators, sales, engineering, contracted facilities and/or partner venues) to meet customer requests/demands.

Primary Responsibilities and Essential Functions

Subject Matter Expert (SME) – Deep/Broad Technical, Hospitality & Product Knowledge

• Possesses a deeper understanding of the network and is knowledgeable of the principles and processes involved in products and services in the company's Hospitality environments.
• Acquires, maintains, and stays current on technical knowledge and Hospitality products which may change over time by attending ongoing job-related training to include initial training, refresher training, as well as product and service updates.
• Study and interpret technical specifications for new equipment/applications to evaluate feasibility of operational deployment and translate any downstream impacts for troubleshooting.
• Expected to maintain and grow their level of technical expertise through industry related continuing education.

Focused Project Support and Troubleshooting

• Scope of work focuses on larger, multi-customer, complex, market-wide issues and/or improvement opportunities.
• Assigned tasks that are complex in nature, supporting all Hospitality products/services. Duties may vary year to year based on targets or areas identified for focus.
• Tasked with providing focused resolution of Project, Property and/or Network escalations, tech virtualizations, utilization, Chronic issues, and property monitoring.

Environmental Requirements:

Factors affecting environmental conditions will vary depending on the assigned work area and task.

Qualifications:

Minimum

• High School diploma/GED with minimum 5 years of experience in convention services or Hospitality; OR 3 years in related Networking, IT, or telecommunications fields. BA/BS degree plus 2 or more years of experience required in related field. MS degree plus 2 years related experience, Ph.D. plus up to 1-year related experience
• CCNA or other Associate level network certification.
• Understands the methodology and differences when installing, terminating, and maintaining Cat3/5/6, coax, single and multi-mode fiber cabling.
• Adaptability with using new vendor equipment.
• Requires strong knowledge and capabilty to operate/deploy :
• Microsoft 365 suite of applications
• Terminal emulators like SecureCRT and PuTTY
• Cisco IOS
• Cisco Prime
• Solarwinds
• Aruba AOS
• Aruba Airwaves
• Network fundamentals (IPv4, MAC address, Spanning Tree, VLANs)
• WLAN
• Wifi and bluetooth frequencies
• Xirrus Solutions
• VoIP and Legacy Phone systems
• Other IT knowledge or skillsets
• Excellent interpersonal, presentation, verbal and collaborative skills to work effectively with teams throughout organization.
• Candidate must meet physical requirements and/or limitations for equipment and uniform use referenced under Physical Requirements and Environmental section and be able to differentiate technical devices and equipment in the field (including those which are color-coded).
• Proven ability to work independently with little direct supervision.
• Clear hearing to meet Environmental section above.
• A valid state driver's license and clean driving record
• Maintain certifications and licenses, as required by state and municipal laws i.e.: OSH,A etc.
• Successfully meet (and maintain) additional background check requirements (if any) for specialized projects/services i.e.: government and military locations etc.
• Able to identify key barriers/core problems and apply problem-solving skills to deal creatively with complex situations.
• Able to make decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
• Willingness to work a flexible schedule as business needs dictate.
• Overnight travel as needed.

Preferred

• MSP experience
• Convention services experience – including large exhibits and meetings.
• Event/ Hospitality experience – managed IT services
• SCTE certification

The statements in this job description are intended to represent the key duties, essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

Physical Requirements

• Ability to carry and use tools and equipment
• Adequate ability to distinguish different colors of wire
• Ability to frequently bend, stoop, and crawl
• The physical limitation of ladder and associated fall protection equipment provided is:
• 1AA ladder – 375 pounds (inclusive of body weight, tools, equipment, PPE, etc.) Tools and equipment weigh approximately 50 pounds
• The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes body weight capacities of approximately 325 pounds.
• Get in and out of a van to retrieve various items. Step heights are 19”
• Lift 500' rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from a height of 12” and placed up to a height of 36”.
• Raise and lower a ladder roof rack requiring 40 pounds of force with hand heights at 55” – 60”.
• Compress fittings onto coaxial cables with a crimping tool requiring 19 pounds of force with one hand.
• Ascend and descend a ladder while wearing a tool belt that weighs 10 lbs.
• Lift and carry a 63 lb., 28' extension ladder
• Lift 1000' rolls of Tri-Shield weighing 28 lbs. These rolls are lifted from a height of 12” and placed up to a height of 47”.
• Lift miscellaneous tools and products within the warehouse and van racks.
• These items weigh up to 10 lbs. and are lifted from the floor and up to a height of 72”.
• A physical exam to verify the physical requirements above as well as others not listed may be required
• Ability to climb ladders and/or utility poles and work in high places
• Ability to work in small places (such as crawl spaces and attics)
• Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. This job description is subject to revision, and it may be updated to reflect changes in the role or organization.

HNM Systems utilizes legally permissible drug and background checks as part of our screening process. Essential requirements of the position include eligibility to work for any U.S. employer without sponsorship now or in the future.

It is the policy of HNM Systems, Inc., to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information and/or marital status. HNM Systems, Inc is compliant with the Fair Chance Ordinance as applicable and will consider all qualified applications for employment.