Summary Responsible for the daily administration, deployment, maintenance, monitoring and troubleshooting of the network infrastructure; assist with analyzing network hardware, software, and processes to engineer solutions within the network infrastructure to improve its efficiency, resiliency, security, and productivity.
Duties and Responsibilities include the following:
- Demonstrates ability to navigate basic networking commands and configuration of operating systems outside of major networking hardware vendors including BSD, UNIX, and Linux based operating systems along with various hypervisors.
- Assist with integration of networking design and consulting for other departments within the organization as needed to provide the knowledge for better decision making with existing, ongoing, and future projects.
- Assists and drive decision making and changes in the network infrastructure by providing valuable input and experience
- Assist with generating and documenting appropriate action plans for deployment of new processes, hardware, and software.
- Stage, deploy, maintain, configure, troubleshoot, and document:
- Network hardware including but not limited to: firewalls, routers, switches, modems, gateways, access points, uninterruptible power supplies, environmental monitors, network appliances, and physical data cabling.
- Software, tools, and applications pertaining to monitoring and management of network hardware and services.
- Generation of reports for network intrusions, disruptions, degradation, and utilization within the internal and external network infrastructure.
- Network Related Services including but not limited to: dedicated circuits, broadband circuits, cellular services, and wireless services.
- Demonstrates proficient ability to adapt, navigate, configure, and update new and existing networking software tools and dashboards.
- Engage vendors and/or service providers to design, order, stage, deploy, maintain, and troubleshoot network software, hardware, and services.
- Monitor, communicate, and resolve degradation and outages of the network infrastructure.
- Maintain and create documentation of network processes, layouts, designs, and changes.
- Generate reports of the network infrastructure's operational status, events, alarms, incidents, assets, and compliance.
- Travel for assessment, planning, deployment, and maintenance of network software, hardware, and services.
- Maintain communication of active and completed activities on a regular basis to team members, project managers, and supervisors.
- Self-manages time to ensure prompt and accurate completion of projects, tasks, and responsibilities.
- Actively pursue knowledge through training, experience, certifications, and/or accreditations to enhance skills and abilities within the network industry's technologies and services.
- Respond accordingly to network related incidents, reports, and requests by team members, end users, vendors, and affiliated entities.
- Offer technical support and training to team members, end users, vendors, and affiliated entities.
Supervisory Responsibilities This job has no supervisory responsibilities.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies: Analytical and Design - Synthesizes complex or diverse information; Collects and researches data; Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others. Interpersonal Skills/Customer Service - Maintains confidentiality; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Oral and Written Communication - Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Puts success of team above own interests; Supports everyone's efforts to succeed. Organizational Support - Follows policies and procedures; Supports organization's goals and values. Judgment and Motivation - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; Demonstrates persistence and overcomes obstacles. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. Adaptability, Initiative and Innovation - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or general education degree (GED) with IS Certification and four years related experience; or Bachelor's degree (B. A.) from four-year college or university in CIS and two years related experience in similar environment; or CCNA Certification or Higher, with four years of experience with network and security.
Computer Skills - Specializes with in-depth knowledge and demonstrates expertise in one or more fields of concentration within networking infrastructure, including but not limited to:
- Datacenter Infrastructure
- Datacenter Networking
- Campus Networking
- Network Security
- Network Asset Management
- Network Compliance
- Network Automation
- Wireless Networking
- Edge Networking
- Demonstrates proficient ability to understand and apply advance:
- Firewall configurations
- Router configurations
- Switch configurations
- Modem configurations
- Routing and switching protocols
- Network traffic flow and utilization troubleshooting
- IP Design, connectivity, and services
- Access Controls
- Physical Structure Data Cabling Design
To perform this job successfully, an individual should possess expert knowledge of the following technologies: Current Microsoft Operating Systems and Office Suites; Structure data cabling, patch panels, etc; Networking in hypervisor environments like Nutanix, VMware, etc.; Advance Networking, Routing, and Application Protocols; Configuration of modern firewalls and networking equipment such as Arista, Palo Alto, Aruba, Cisco.
Bank Culture/Customer Service Skills Promotes the Bank's culture, including the support of our Brand promise and Core Values. Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.
Physical Demands While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment The noise level in the work environment is usually moderate. Occasionally, ear protection may be recommended when working inside a datacenter or IT closets. This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion. Origin Bank is an equal opportunity employer and we do not discriminate in hiring or employment on the basis of race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information or any other basis protected by law. Remote positions are intended to be filled in states within our footprint, which includes: Alabama, Florida, Louisiana, Mississippi, and Texas. Any exception to this policy requires further regulatory review and approval by management.
