Network Operations Coordinator - Health Monitor Network : Job Details

Health Monitor Network Company Summary

For over 40 years, Health Monitor has been a nationally recognized, targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award-winning content studio creates bespoke healthcare education that fosters more productive patient-physician dialogues at every point of care—we call it #TheHealthMonitorDifference. We have the largest proprietary physician office network in the industry, with over 250,000 offices and more than 450,000 healthcare professionals engaging with our omnichannel educational products. Health Monitor delivers premium point of care content that empowers patients and HCPs with trusted information to achieve the best health outcomes while driving impactful ROI for brands.

Learn more at healthmonitornetwork.com and follow us on LinkedIn, X, YouTube and Instagram.

Position Overview

The Network Operations Coordinator position is a great entry level opportunity for a candidate interested in sales, operations, or project management, and/or with administrative or sales operations experience. The Coordinator is responsible for supporting Health Monitor's Physician Network Sales and Service teams and plays a crucial role in Physician Network growth. The ideal candidate possesses exceptional multi-tasking and time management abilities, and can follow tasks through to completion. As the person in this role masters and excels at these responsibilities, they will take on small and large-scale projects with increasing autonomy. This is a hybrid position (minimum of three days in office).

Essential Job Functions

• Review newly acquired customer sales orders
• Work closely in partnership with Sales and Service management, including creating and distributing reports
• Keep an organized file system of sales and service requests and distribute to the appropriate party
• Create and distribute onboarding materials to new Key Account Representatives, Physician Relationship Ambassadors & Technicians
• Update sales documentation and standard operating procedures (SOPs) as needed
• Diplomatically reinforce adherence to standard processes
• Update customer relationship management system (CRM) as needed
• Recommend process improvements and work to create efficiencies
• Territory Mapping
• Customer Outreach
• Support other sales and service efforts as needed

Key Competencies:

Qualifications:

• Bachelor's degree preferred
• Smart phone required

ADA- Physical Demands Office Position:

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; talk and hear. The employee regularly is required to walk and reach with hands. Employee frequently uses computer keyboard, regularly travels both short and long distances via walking within the work site. The employee must regularly lift and/or move a laptop computer. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Employee views computer monitor frequently. Must be able to lift 10-15 lbs.