Network Services Manager - Police and Fire Federal Credit Union : Job Details

JOB SUMMARY: Responsible for the operation, performance and availability of all systems within PFFCU infrastructure. The primary focus will be on Networking, Telecom, MPLS and VOIP technologies throughout the organization. The Manager Network Services is responsible for the operation, performance, and availability of the Credit Union's core network throughout the organization. He\She is also responsible for handling network and systems projects of all levels of complexity. He\She needs to have the ability to work independently and interact with his\her staff in building a solid network engineering team. This position will take ownership through hands on work and for managing and supporting the CCCE enterprise telecom system, including design, implementation and support. This position will also oversee the MPLS voice and data network. Must possess hands on ability to execute creative solutions to complex problems. Must be able to balance the ability to work independently and be the leader of a high performance team. Professionally interact with user groups while keeping Senior Information Technology management fully appraised of the status of his/her projects.RESPONSIBILITIES/TASKS:Hardware Architect and Hands-on engineering and management of all PFFCU Networking\Telecom systemsApplication Support for CISCO Networking\Telecom infrastructurePerformance and Tuning of CISCO Networking\Telecom infrastructureSecurity implementation throughout the Networking\Telecom infrastructureImplementation and enforcing standards throughout telecom infrastructureReview and Maintenance of daily jobsSecurity and Hardening of Networking\Telecom infrastructureMaintain, configure and update the telecommunication systems and MPLS network to insure reliability and performanceAnalyzing and monitor system capacity and performance for upgrades and expansionAssist in managing the budgeting and business plans for his\her areaProblem resolution: Troubleshoot and diagnose problem relating to TCP/IP, UDP, BGP, QoS, MPLS and SIP while documenting root cause and performing corrective actionDocument and Diagram current and future expansion of systems and network through thoughtful analysis and reviewAnalyze IP and SIP endpoint and trunk issuesMentoring staff and Building a cohesive teamWork in conjunction with third party vendors to expedite resolutionDevelop a working knowledge of the business side of PFFCU and be able to interface effectively with all user areas.Maintain and support call recording, monitoring and reporting systemsPerform systems analysis of all software\hardware modification including vendor software releases\patches and user requests for change in a timely and proactive mannerResearching, planning, designing, and implementing telecom solutionsRevising and updating IT departmental procedures as it applies to Networking\Telecom infrastructure scheduling, tuning and maintenanceDocumenting internal support processes and proceduresDesigning and implementing processes to ensure high availability of all systems and take immediate control of production problems and drive them to resolutionWorking with the SVP IT to determine departmental prioritiesWhen appropriate engaging outside contractors with proper technical expertiseEnsuring timely completion of projects and deploymentsMentor junior networking staff to build a reliable and solid infrastructure and team.Other duties as assigned by the SVP ITQUALIFICATIONS:7+ years hands on Networking\Telecom infrastructure experience (design and implementation)7+ years routers and switches as it relates to Networking\Telecom infrastructureProject management skills a must5 years in Management and LeadershipExperience in configuration and administration of PBXs, ACDs, ALGs and SBCsDemonstrated advance networking experience with TCP/IP, UDP, QoS, MPLS and SIPDemonstrated advance networking experience SDWAN, DMVPN and advance networking technologiesExperience working with vendors on multiple levels (ordering, provisioning and engineering)Cisco Voice and CCNP certification or greaterBachelor's degree in technical field; or related experience and/or training; or equivalent combination of education and experience is requiredMust possess effective written and verbal communication skillsMust possess knowledge of monitoring technologies\methods relating to telecom systemsMust possess a high level of comfort with debugging complex issuesMust possess excellent customer service skills and be able to work independently and with a team in a highly customer-focused environmentStrong understanding of all aspects of Phone and Networking Systems as well as strong technical aptitude and problem solving skills are needed to perform this job successfullyDemonstrated experience supporting multisite WANStrong working knowledge of layer 3 networks including redundancy and advanced routing protocols including but not limited to BGP, HSRP, OSPF, EIGRP, SIP, ELAN, TLAN and MPLSAbility to meet deadlines and concurrently manage multiple projects.SKILLS/KNOWLEDGE/ABILITIES REQUIRED:Proficient in all aspects of Cisco Switches, Nexus, ASAs & Routers, PALO firewalls, and Load balancersMonitor and maintain network security appliances to insure the integrity of all systems from both internal and external entities.Proactively monitor network performance and utilization and provide recommendations for improvement, upgrades, and expansion.Accurately document current and future network configuration and changes following PFFCU's change control guidelines.Provisioning and maintenance of telecom infrastructureTier 3 problem escalation contact including rotating afterhours supportDevelop a working knowledge of the business side of PFFCU and be able to effectively interface with staff using the technology.Strong project skills required, specifically the ability to maintain focus and complete projects with multi-month timeframesWorked with third party service providerCCUX Enterprise and all center management softwareCISCO Unity and all collaboration softwareCISCO hardware and softwareAbility to handle multiple projects at the same timeAbility to think logically and visualize abstract conceptsAbility to clearly communicate technical information to individuals at all levels of the organization and with vendorsAbility to prioritize multiple tasksAbility to work varying hours, sometimes includes evening and weekend work#PFFCUBO