Network Specialist (Based in Long Beach, USA) - Mapletree Singapore : Job Details

About The Company

Headquartered in Singapore, Mapletree is a global real estate development, investment, capital and property management company committed to sustainability. Its strategic focus is to invest in markets and real estate sectors with good growth potential. By combining its key strengths, the Group has established a track record of award-winning projects, and delivers consistently attractive returns across real estate asset classes.

The Group manages three Singapore-listed real estate investment trusts ( REITs ) and nine private equity real estate funds, which hold a diverse portfolio of assets in Asia Pacific, Europe, the United Kingdom ( UK ) and the United States ( US ). As at 31 March 2024, Mapletree owns and manages S$77.5 billion of office, retail, logistics, industrial, data centre, residential and student accommodation properties.

The Group's assets are located across 13 markets globally, namely Singapore, Australia, Canada, China, Europe, Hong Kong SAR, India, Japan, Malaysia, South Korea, the UK, the US and Vietnam. To support its global operations, Mapletree has established an extensive network of offices in these countries.

The Role

Based in our US office, this position will be responsible for providing user level IT support to Chicago office and other remote sites, with the focus on Business application user support.

Job Responsibilities

* Provide support which includes but not limited to the following:

Support for server and storage operational and security tickets.

Network support on incidents related to WAN, SDWAN, LAN, WIFI, Voice.

Point of contact and coordinator for server, storage and network support issues.

Monitor server, storage and network device UP/Down and alerts, review and follow up with the respective sites, raise ticket with providers if necessary.

* Support the various technologies deployed in Mapletree.

Working with vendors that provide managed services to the company, on incidents, troubleshooting, provide remediation to resolution.

Microsoft Technologies - Windows Server, Active Directory, AD FS, Group Policies, Sharepoint, SQL Server.

SUSE Linux server

Virtualization - VMware, Citrix, Nutanix, etc.

Cloud services - Microsoft Azure, Exchange online, Sharepoint online, Entra ID, Netskope

Privileged access management

Support other IST teams like SAP Basis, cybersecurity and application teams to provide solutions for any IT projects.

Incident, problem and Change management including temporary workaround

Off-hour support for major incidents

Remediate security vulnerabilities highlighted by Vulnerability Management Process.

Weekend routine system maintenance

* Responsible of projects or change requests for servers and networks where needed and accommodate project/change timelines and work schedules.

* Procuring equipment and services

* Maintaining billing records, contract expiry and coordinating payments

* Updating documentation for system, equipment inventory, SOPs etc

* Asset management - server, storage, hardware, network, DNS registration, software asset list, maintenance coverage

Job Requirements

Bachelor Degree in Computer Science/Information Technology or relevant experience with specialist qualification like MCSE.

3-5 years' relevant experience working in a technical support capacity.

Experience with desktop operating systems such as Windows 10.

Familiar with Microsoft Technologies (Active Directory, Group Policy, SCCM, AD, MDM, Mobile Devices, etc.)

Experience with WAN/LAN network technology, Citrix, VPN, shared folder management, etc.

Experience with monitoring tool such as Solarwinds.

Previous working knowledge of business application user support, s.a. MRI, VTS, SQL Server, etc. will be an added advantage.

Working knowledge of a range of diagnostic utilities and good in problem troubleshooting.

Good team player with strong sense of customer service and sense of urgency

Good communication skills, strong ownership.

Willingness to learn include new technology & application.

#LI-AC1

Compensation Data

The annual base compensation range for this role sits between: $90,000 - $110,000

This range is representative of the starting base salaries for this role at Mapletree. Compensation offers are based on a wide range of factors including previous work experience, specific industry experience, relevant skills, training and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. Candidates hired to work in other locations will be subject to the pay range associated with that location. In addition to salary and a competitive employee benefits package, candidates may also be eligible to receive a discretionary bonus.

Interested applicants, please submit your resume by clicking APPLY NOW.

(We regret that only shortlisted candidates will be notified. Mapletree Investments Pte Ltd shall not be responsible or liable to any recruitment firm or agency in connection with the receipt of any unsolicited information on any prospective candidate.)

The annual base compensation range for this role sits between: $90,000 - $110,000

This range is representative of the starting base salaries for this role at Mapletree. Compensation offers are based on a wide range of factors including previous work experience, specific industry experience, relevant skills, training and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. Candidates hired to work in other locations will be subject to the pay range associated with that location. In addition to salary and a competitive employee benefits package, candidates may also be eligible to receive a discretionary bonus.

Interested applicants, please submit your resume by clicking APPLY NOW.

(We regret that only shortlisted candidates will be notified. Mapletree Investments Pte Ltd shall not be responsible or liable to any recruitment firm or agency in connection with the receipt of any unsolicited information on any prospective candidate.)