Network Support Specialist II - Savannah State University : Job Details

About Us

Savannah State University established in 1890, is the first public historically black college or university in the state of Georgia and the first institution of higher learning in the city of Savannah. The university's students select majors from four colleges - Business Administration, Education, Liberal Arts and Social Sciences, and Sciences and Technology. The campus is by far the most picturesque in the state of Georgia. The moss-laden sweeping oak trees, expansive marsh and historic architecture create a resplendent yet tranquil atmosphere. Beneath the beauty and splendor is a vibrant residential campus bursting at the seams with the vim and vigor of quality collegiate life: relevant academic majors, engaging lectures, cutting-edge research, quality student-faculty engagement and a nurturing environment.

Job Summary

The Network Support Specialist II position provides support for the network infrastructure in the local area network.

Responsibilities

* Provides support in a timely fashion through help desk requests and by servicing emergency calls

* Configure and install Cisco networking equipment

* Configure and install Cisco VOIP equipment

* Configure and install Cisco Video Surveillance Systems

* Provide technical support for the academic and administrative computing

* Update networking equipment with the latest security patches

* Troubleshoot and resolve network connectivity issues

* Implement and maintain life safety devices (Call boxes, Call towers)

* Maintain UPS's, and other network equipment

* Monitors network utilization and develops implementation plans for new systems

* Serves as a member of a team that provides application and hardware deployment services to the university

* Will work on activities through Helpdesk software and will support and troubleshoot network problems, voice problems and video surveillance problems

* On a weekly basis, interacts with vendors, faculty, and staff to carry out the objectives of the position

* Must stay current with the technological advances in networking that will help to facilitate problem resolution

* May be directed to perform job related tasks other than those specifically delineated in this description

Required Qualifications

* Bachelor's degree or Associate degree with two years of experience in Information Technology related field

* Must have strong application, troubleshooting, and analytical skills

Preferred Qualifications

* Demonstrated experience and exposure in the security arena dealing with security-related issues a plus

* Industry certifications (Cisco, Microsoft, etc.) in networking, security, etc.

Knowledge, Skills, & Abilities

* Knowledge of university policies and procedures

* Knowledge of computers and job-related software programs

* Knowledge of computer hardware, software, and peripheral equipment installation

* Knowledge of work tracking or ticketing system

* Knowledge of IT principles and their relationship to departmental needs

* Skill in decision making and problem solving

* Skill in oral and written communication

* Skills in Configuring and installing IT equipment

Apply Before Date

For best consideration apply by September 8, 2023. The position is open until filled.

Contact Information

For technical support, please call OneUSG Connect Support at (877) ###.####, or by email at [email protected].

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at

Institutional Values

Savannah State University's Core Values: T.I.G.E.R

* Teamwork is our distinction. Through mutual support, cooperation, encouragement, and shared goals, we at SSU believe that by working together, our university family of student, faculty, staff, alums and community supporters are serving and advancing our institution.

* Integrity as we will act honestly, fairly, impartially, unbiased and ethically, creating a trust that is evident in all University activities and decision-making.

* Greatness in our transformation and wisdom as we maximize the potential in each student through a nurturing environment in which our resources are safeguarded, and we are good stewards of the human, intellectual, physical, and fiscal resources given to our care.

* Excellence is our campus standard. Through the performance of campus duties, a commitment to the greatness of teaching and learning, scholarship, student engagement, stewardship and tradition, SSU will continue to be the catalyst for innovation and discovery.

* Respect through recognizing the inherent dignity and rights of every person. We will do our utmost to fulfill our resulting responsibility to treat each person with fairness, compassion and decency.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Savannah State University, as determined by Savannah State University, its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Savannah State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Savannah State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Savannah State University, Office of Human Resources at [email protected]. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Office of Human Resources at [email protected].