Network Support Technician - Phoebe Ministries : Job Details

Network Support TechnicianAllentown, PA Phoebe Ministries is hiring a Full-time Network Support Technician to join our long-term care facility in Allentown, PA. We show our employees our appreciation for their contribution towards carrying out our mission of enriching the lives of seniors. Phoebe Allentown has a beautiful, updated campus and high standards of excellence for all our employees.Phoebe offers great PERKS and BENEFITS:Generous Paid Annual Leave Time PLUS the ability to sell back unused time twice a year!!!Full Benefit Package, including Health, Dental, Vision and Life InsuranceEmployee Recognition EventsTuition ReimbursementService Awards & Recognition Gift Cards Responsibilities:Provide support to Network Operations Manager and Network Administrator to maintain the organization's infrastructure. Install voice and data network components and wiring as needed. Monitors the network, monitors traffic flow, identifies issues, reports to management and then resolves and recommends enhancements. Administers Virtual environment, SAN and Microsoft servers. Performs system backups of the network components and servers. Supports server software and applications. Review SIEM dashboard, evaluating and troubleshooting issues. Works with management to achieve short term and long-range goals. Is expected to follow direction and support own ideas. The primary responsibilities occur during day shift, however on call and after hours' support is required Requirements:The ability to deliver excellent customer service to all residents, families and co-workers.Bachelor's degree or related field and/or commensurate experience and certifications. Experience working in Network or Systems Administration required. Proficient in supporting a Virtual environment and SAN architecture. Experience with Intrusion Detection Systems to prevent malicious activity. Experience supporting Cisco & Meraki firewall, switches, routers, and wireless. Candidates who excel are those who can thrive in a positive and respectful Customer Driven Culture while embodying the organization's Faith in Action Mission, Vision, and Values. Phoebe is an equal opportunity employer.