Network Support Technician - ICONS | America LLC : Job Details

The Network Support Technician will troubleshoot and maintain the organizations network systems.

• Maintains network systems, installing new hardware and modifying existing hardware, and related network software and applications.
• Installs and maintains peripheral devices including printers, hubs, routers, and other equipment.
• Communicate with end users to understand and troubleshoot problems.
• Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime.
• Responsible for being the administrator for all networks.
• Maintains email and intranet services, adding and removing users and accounts.
• Collaborates with network administrator to review and analyze hardware and software needs; recommends changes.
• Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.
• Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.
• Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
• Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.
• Collects, analyzes, and summarizes information and trends as needed to prepare project status reports.
• Performs other duties as assigned.

• Excellent interpersonal and customer service skills.
• Basic understanding of existing network programs and capabilities.
• Excellent workstation and network troubleshooting skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

• Associates degree in Computer Science or equivalent experience required.
• At least three years of experience in network maintenance and user technical support preferred.
• A+, Network+, and/or similar certifications highly preferred.