Networking Technical Services Systems Integration Specialist - Dimension Data : Job Details

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Your day at NTT DATA

The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.

What you'll be doing

Key Responsibilities:

* Conducting LAN surveys to assess network infrastructure and identify areas for improvement.

* Performing wireless site surveys, including passive and APOS (Access Point on a Stick) surveys, to ensure optimal wireless coverage and performance.

* Executing rack and stack activities, including the physical installation of network equipment in data centers or server rooms.

* Configuring and troubleshooting network devices such as routers, switches, and firewalls.

* Providing on-site support for network deployment and maintenance, ensuring minimal downtime and optimal performance.

* Documenting network configurations, changes, and troubleshooting steps for future reference.

* Interacts with clients on site and remote to meet complex requirements of a solution.

* Escalates unresolved problems and issues to the relevant third parties.

* Responds to escalated client requests.

* Escalates complex problems to the relevant third parties.

* Writes reports and proposals and completes and maintains project documentation.

* Assists with the documentation of standard operating procedures relating to installations and fixes.

* Acts as coach and mentor to more junior Implementation Engineers and Technicians.

* Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.

* Included in higher complexity design work, with input to the design expected.

* Expected to take ownership of relevant technologies according to domain or specialization.

* Performs any other related task as required.

Knowledge and Attributes:

* Seasoned understanding and appreciation of technical design and business principles.

* Seasoned project fundamental and administration ability.

* Seasoned project skills which are demonstrated in the execution of installations and other assignments.

* Excellent customer engagement skills

* Demonstrate relevant domain specialist knowledge.

* Excellent verbal communication skills.

* Client focused and displays a proactive approach to solving problems.

* Ability to work under pressure.

* Ability to coach, mentor and provide guidance to team members.

Academic Qualification and Certifications:

* Bachelor's degree or equivalent in Information Technology or Computing or a related field preferred

* Associate and/or Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.

* Cisco Dev Net certification

Required Experience:

* 2-5 years' experience conducting LAN surveys and documenting network structure

* 2-5 years' experience conducting WLAN surveys (passive and APOS) using Ekahau or Hamina tools. Ekahau preferred.

* 2-5 years' experience configuring and troubleshooting devices like routers, switches, wireless LAN controllers, and Access Points

* Ability to travel 50+%

* Ability to lift servers and network equipment for installation in racks

* Seasoned work experience in technical implementation engineering, specific to Networking technologies.

* Seasoned experience engaging with clients and conducting presentations.

* Seasoned report writing experience.

* Seasoned project management

* Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers

* Seasoned experience in diagnosis and troubleshooting

Must live within 30 miles of a major hub/international airport.

For this role, the ideal candidate will reside in either Atlanta, GA or Charlotte, NC.

Workplace type:

Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.