New Account Operations Associate - StoneX Group : Job Details

Overview

Connecting clients to markets - and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we're a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets - focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you'll have the opportunity to optimize processes and implement game-changing policies.

Position Purpose: We are seeking a detail-oriented and customer-focused Associate to join our New Account Operations team. This role involves handling routine, high-impact responsibilities related to account establishment and maintenance for the firm's broker dealer divisions. The ideal candidate will bring 2-3 years of operations experience in the financial services or securities industry, strong organizational skills, and a commitment to providing excellent customer service. As a key contributor to the team, you will also have opportunities to cross-train in other areas to provide support as needed.

Responsibilities

To land this role you will need:

* Guide front-office personnel on account opening procedures, ensuring compliance with internal standards.

* Review and process required documentation to establish new accounts accurately and efficiently.

* Manage updates to existing accounts as necessary.

* Maintain knowledge of team expectations, regulatory guidelines, and company policies.

* Provide coverage for team phone and email communications, ensuring timely responses to inquiries.

* Proactively inform management of unusual requests or potential issues.

* Contribute to a collaborative team environment through cross-training and shared responsibilities.

* Perform additional duties as assigned to support team and organizational goals.

Qualifications

What makes you stand out:

* Strong critical thinking, analytical, and problem-solving skills with a keen attention to detail.

* Excellent organizational and time management skills with the ability to prioritize effectively.

* Exceptional verbal and written communication skills, with an emphasis on delivering superior customer service.

* Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.

* Ability to handle time-sensitive requests in a timely manner

* Ability to work independently, take initiative, and thrive in a team-oriented environment.

* Adaptability to changes in a dynamic, highly regulated industry.

Education/Certification Requirements:

* Bachelor's degree in business, finance, or a related field, or equivalent professional experience.

* 2-3 years of operations experience in banking, financial services, or a securities-related field.

* Series 99 license or equivalent (or ability to obtain within 6 months of employment).

Working environment:

* Hybrid