NEW JOB OPENING RESOLUTION SPECIALIST IN O Fallon, MO, USA! - Rose International : Job Details

Job Description Seeking a Dispute Resolution Specialist to help review and rule on chargeback arbitration cases related to cardholder disputes, fraud, technical details and questionable merchant activitiesJob Description:The Dispute Resolution Management team is dedicated to arbitrating customer disputes and managing chargeback events across various platforms, leveraging innovative processes, data analytics, and fraud intelligence. As a vital part of Franchise business unit, this team specializes in chargebacks and fraud prevention, handling customer inquiries, resolving disputes, reviewing arbitration and compliance cases, educating clients on chargeback processing, and consulting with internal and external stakeholders while continuously evolving chargeback and arbitration rules.Responsibilities:In this role, you will primarily review and rule on chargeback arbitration cases related to cardholder disputes, fraud, technical details and questionable merchant activities. You will also assist with general customer inquiries and resolve minor issues as needed. Collaboration with the Dispute Resolution team and a strong focus on customer needs are essential, along with a background in chargebacks or fraud investigations. Candidates should possess a keen understanding of fraud, transaction processing or chargebacks, making this role crucial in maintaining the integrity of the payments ecosystem.Qualifications:Customer Service SkillsCandidates should possess a keen understanding of fraud, transaction processing or chargebacksWritten/Verbal communicationDetail orientedSELF MOTIVATEDSpeed/AccuracyIndependence, researching/concludingGeneral Computer skills (Excel/Word/Internet/Typing/etc)

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website . California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here . Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department . Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).