New Patient Welcome Navigator - NorthBay Health : Job Details

Job DescriptionThe New Patient Welcome Navigator plays a key role in providing non-clinical outreach to new patients and their families. This role will provide support, guidance, resources and assistance to achieve the best possible health outcomes and experience. The Navigator will be proactive in helping patients understand next steps, reviewing preventative guidelines, and communicate key information effectively.Responsibilities include facilitating new patient access to Primary Care by helping to identify assigned and/or selecting a provider, obtaining patient information including registration, insurance information, prior medical history, financial status and outside records. The Navigator is responsible for scheduling new patient appointments, sending messages to the patients care team and informing new patients of services available.Qualifications

Education: High school graduate or equivalent preferred. Graduate from an accredited Medical Assistant program. Program or additional classwork in medication administration required.

Licensure/Certification: State or National Medical Assistant Certification from certifying agency required. Current AHA certification or equivalent in basic CPR. Certified Phlebotomy Technician highly preferred. Medical Administration competency complete.

Experience: One year's experience in ambulatory care setting preferred. Previous experience with medication administration required.

Skills: Demonstrated effective time management skills. Must demonstrate and maintain current knowledge and skill in providing ambulatory nursing care as appropriate for patients in the following age groups: Geriatric, Adult, Young Adult, Pediatric and Neonatal. Knowledge of medical terminology.

Interpersonal Skills: Demonstrates NorthBay's values and true north including nurturing care, own it, respect relationships, build trust, hardwire excellence.

Hours of Work: Based on business need.

Other: Bilingual preferred.

Compensation: $26.66 to $32.00 based on years of experience doing the specific duties of the job.

About UsAt NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care.These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. NorthBay Health was born in Solano County and we remain committed to delivering advanced medicine here to the community we serve. That's why we continue to invest in modernizing and expanding our facilities, purchasing cutting-edge equipment and pushing the limits of technology alongside other healthcare pioneers, such as the Mayo Clinic. Our competence, capabilities and practice of collaborating with some of the nation's most advanced clinical institutions enable us to manage extremely complex cases right here.Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.To learn more about NorthBay Health's benefits, diversity statement and community please visit