Night Audit - Earth Fare : Job Details

The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards.Responsibilities and Duties* Ensure a delightful, seamless arrival and departure for our guests.* Greets guest and processes hotel registration and other transactions.* Keeps current on hotel accommodations, services and local attractions.* Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.* Works with other departments as appropriate to arrange for services requested by the guest.* Stays current with developments in the hotel by reviewing and updating the communication log.* Prepares end of shift summaries and communications for management and other shifts.* Makes reservations in accordance with hotel's yield management practices.* Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.* May be responsible for answering and fielding all calls to the hotel, both internal and external.* Identifies and records special billing instructions and notifies Accounting.* Obtains appropriate approvals and signatures for guest transactions.* Follows hotel policy on cash banks.* Maintains confidentiality of guest information.* Responsible for night audit process and all required reporting.Qualifications* Hotel Front Desk experience a plus.* Ability to work evenings, holidays and weekends.* Excellent communication skills: Ability to communicate effectively with guests and associates.* Computer literate* High School graduate or GED equivalent