Night Auditor - The Chickasaw Nation : Job Details

We are currently looking for a Full Time Night Auditor to join our Artesian Hotel and Spa Front Services team located at the Artesian Hotel and Spa working . Summary: Responsible for the operation of the Front Desk to include: room rental, reservation management, record keeping, report preparation, and guest relations in accordance with established policies and procedures. Responsibilities: * Provides first class customer service - courteous and helpful to all internal and external customer types - Answers questions in a courteous and professional manner - Partners with internal and external services as needed to ensure appropriate referral is made - Greets and engages with a smile - Determines needs, seeks positive experience and outcomes * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Maintains general upkeep of work area and maintains a safe environment - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standards * Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc. * Maintains files, logs, and records * Verifies and balances entries and records of financial transactions reported by various hotel departments during day, using adding, bookkeeping, and calculating machines * Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel * Ensures employees and resources complete assigned training and development * Checks guests and group tours in and out of hotel * Partners with all departments, Housekeeping, Maintenance, etc. to ensure they are aware of incoming and outgoing guests to ensure hotel amenities and services are available * Serves as lead worker in assigned area - Mentors, coaches and assists in training lower level staff - May review the work quality and or quantity of lower level staff - May provide input on performance appraisals for lower level staff - May be required to act as Supervisor on Duty in the absence of the Supervisor to ensure all operational standards are maintained - Serves as subject matter expert for work tasks and duties performed - Oversees work of assigned staff for quality, quantity, compliance with internal controls, process, etc. - May be responsible to adjust staff assignments based on business needs * Prepares weekly reports * Prepares monthly reports * Audits and reconciles credit card receipts, cash received, and balances cash drawer across all shifts for accuracy and accountability * May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained * Performs all other duties as assigned Competencies: Essential: * Able to follow instructions, both written and oral * Able to adhere to all scheduling and attendance requirements * Ability to handle difficult customers and situations * Honesty, truthfulness, reliability, accountability * Able to read, understand and apply regulations and policies * Proficiency in computer applications specific to role * Works well within a team * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management Skills: Essential: * Intermediate skill using Excel for multiple purposes * Must be able to operate a computer or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment) * Operate point-of-sale terminal Experience: Nonessential: * 3 years directly related experience Education: Essential: * High School, GED or Equivalent Credentials: Essential: * Pass gaming background check * Gaming license or permit as required by assigned position Working Conditions: Essential: * Hotel environment * Sometimes lift and or carry up to 25 lbs * Standing up to 100% of shift