Night Auditor - Renaissance Hotel Portsmouth : Job Details

To ensure all revenue is posted to the correct departments and to balance al revenue departments on a daily basis, and complete all necessary reports - Essential Job Functions: - - - - - - Performs all audit procedures as set forth by the Hotel and company, on a daily basis. - - - - - Performs and attributes all required audit reports. - - - - - Verifies the status of all wake-up call requests and ensures they are properly handled. - - - - - Balances all cash receipts and work performed during the audit shift. - - - - - Prepares the front office for the 'A' shift and reset days business. - - - - - Acts as a Guest Service representative during the night time hours. - - - - - Acts as the manager on duty during the night time hours. - - - - - Attends and actively participates in all front office meetings. - - - - - Participates in all training and cross training programs. - - - - - Acts as PBX operator during the audit shift. - - - - - Assists breakfast attendant by setting up breakfast area as needed. - - - - - - Performs other related duties as required. - - - - - Takes the initiative to greet guests in a friendly and warm manner. - - - - - Reports to work for scheduled shift, on time and in uniform in accordance with company policy. - - - - - Knows and complies with all company policies and procedures pertaining to this position and its duties. - TOP Requirements: - - - - - - - Team Up, Own It and Passionately Serve! - - - - - Team Up: - - Be Golden, Collaborate and Help Others Succeed. - - - - - Own It: - Be a role model, Embrace Responsibility and Keep Learning. - - - - - Passionately Serve: - Be Positive, Care Deeply and Create Memories. - - - - - - Recognize your co-workers with a Shout Out when they Team Up, Own it or Passionately Serve. - - - - - Demonstrate self-confidence, energy and enthusiasm at all times. - - - - - Understand that you represent and reflect Shamin Hotels TOP Culture while at your hotel. - - -Qualification Summary: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Education & Experience: - - - - - - - - - High school diploma or GED certification required. - - - - - - - - Bachelor's Degree and/or extensive experience in a hotel or related field required. - - - - - - - - 1-2 years of hotel night audit or hotel front desk experience preferred. - - - - - - - - Strong financial knowledge required. - - - - - - - - One to two years of experience in customer service with proven customer service skills. - - - - - - - - - Must be able to work with and understand financial information and data, and possess basic mathematical skills - - Reading, Writing, Basic Math - - Computer skills - - Brand systems - Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. - - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of the job, the employee will be required to: - - - - - - - - Long and varied hours standing are often required (8 hours). - - - - - - - - Able to work independently with minimal supervision - - - - - - - - Ability to use hands to fingers, handle, feel, talk and hear - - - - - - - - Bending, reaching, stooping or crouching on occasion - - - - - - - - Light work - Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects. - - - - - - - - - - Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. - - - - - - - - - - Ability to see, hear, speak, read, write and understand English. - Mental Requirements: - - - - - Must be able to convey information and ideas clearly, both oral and written in English. - - - - - Must be able to evaluate and select among alternative courses of action quickly and accurately - - - - - Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes while resolving them even if the situation did not begin with them. - - - - - Must maintain composure and objectivity under pressure. - Must be respectful and maintain a calm demeanor. - - - - - Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems. - - - - - Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need. - - - - - Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests. - - - - - Must be able to work with and understand financial information and data, and basic arithmetic function. - - - - - Must be able to work with a myriad of personalities and levels within the hotel and outside sources - - - - - Must be able to negotiate with clients while understanding the budgeted goals of the hotel(s) that need to be attained - This job description is a general representation of the duties and responsibilities commonly found for this type of positionJB.0.00.LN