Night Auditor - The Chickasaw Nation : Job Details

We are currently looking for a Full Time Night Auditor to join our Artesian Hotel and Spa Front Services team located at the Artesian Hotel and Spa working .Summary:Responsible for the operation of the Front Desk to include: room rental, reservation management, record keeping, report preparation, and guest relations in accordance with established policies and procedures.Responsibilities:* Provides first class customer service - courteous and helpful to all internal and external customer types- Answers questions in a courteous and professional manner- Partners with internal and external services as needed to ensure appropriate referral is made- Greets and engages with a smile- Determines needs, seeks positive experience and outcomes* Completes all training and development requirements and participates in continuing education opportunities* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types- Maintains general upkeep of work area and maintains a safe environment- Maintains and promotes professionalism- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics- Adheres to Chickasaw Nation dress code standards* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.* Maintains files, logs, and records* Verifies and balances entries and records of financial transactions reported by various hotel departments during day, using adding, bookkeeping, and calculating machines* Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel* Ensures employees and resources complete assigned training and development* Checks guests and group tours in and out of hotel* Partners with all departments, Housekeeping, Maintenance, etc. to ensure they are aware of incoming and outgoing guests to ensure hotel amenities and services are available* Serves as lead worker in assigned area- Mentors, coaches and assists in training lower level staff- May review the work quality and or quantity of lower level staff- May provide input on performance appraisals for lower level staff- May be required to act as Supervisor on Duty in the absence of the Supervisor to ensure all operational standards are maintained- Serves as subject matter expert for work tasks and duties performed- Oversees work of assigned staff for quality, quantity, compliance with internal controls, process, etc.- May be responsible to adjust staff assignments based on business needs* Prepares weekly reports* Prepares monthly reports* Audits and reconciles credit card receipts, cash received, and balances cash drawer across all shifts for accuracy and accountability* May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained* Performs all other duties as assignedCompetencies:Essential:* Able to follow instructions, both written and oral * Able to adhere to all scheduling and attendance requirements* Ability to handle difficult customers and situations* Honesty, truthfulness, reliability, accountability* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines* Proficiency in computer applications specific to role* Works well within a team* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and managementSkills:Essential:* Intermediate skill using Excel for multiple purposes* Must be able to operate a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)* Operate point-of-sale terminalExperience:Nonessential:* 3 years directly related experienceEducation:Essential:* High School, GED or EquivalentCredentials:Essential:* Pass gaming background check* Gaming license or permit as required by assigned positionWorking Conditions:Essential:* Hotel environment* Sometimes lift and or carry up to 25 lbs* Standing up to 100% of shift