Night Auditor - Aimbridge Hospitality : Job Details

Job SummaryThe Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.ResponsibilitiesQUALIFICATIONS:+ At least 1 year of progressive experience in a hotel or a related field required.+ High School diploma or equivalent required.+ College course work in related field helpful.+ Previous supervisory responsibility preferred.+ Must be able to work independently and with minimal supervision.+ Knowledge of Accounting Principles.+ Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.+ Must be proficient in Windows operating systems company approved spreadsheets and word processing.+ Must be able to convey information and ideas clearly.+ Must be able to evaluate and select among alternative courses of action quickly and accurately.+ Must work well in stressful high pressure situations.+ Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.+ Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.+ Must be able to work with and understand financial information and data and basic arithmetic functions.+ Must be able to work in a self-managed environment.+ Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.+ Must maintain composure and objectivity under pressure.RESPONSIBILITIES:+ Approach all encounters with guests and associates in a friendly service-oriented manner.+ Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.+ Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).+ Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.+ Maintain a friendly and warm demeanor at all times.+ Initiate and complete the End of Day process.+ Run all reports as required for Food and Beverage audit.+ Complete the Night Audit checklist for computer procedures daily.+ Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).+ Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.+ Maintain Front Office computer system operation according to Aimbridge Hospitality standards.+ Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.+ Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)+ Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.+ Follow safety and emergency procedures according to Aimbridge Hospitality standards.+ Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards.+ Be familiar with all Aimbridge Hospitality's policies and house rules.+ Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.+ Maintain radio contact with other associates during entire shift.+ Have a working knowledge of security procedures.+ Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.+ Prepare and distribute the Daily Flash Report as needed.+ Transfer the master or house accounts as necessary.+ Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s.+ Train any new Night Auditors as requested by management.+ Run morning reports according to Aimbridge Hospitality procedures.+ Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.+ Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)+ Handle items for Lost and Found_ according to the standard.+ Complete any reports as requested by management in a timely manner.+ Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary).+ As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests.+ Attend meetings as required by management.+ Perform any other duties as requested by the Guest Services Manager or any other member of management.+