Night Auditor Part Time - VENTANA CANYON ALLIANCE LLC : Job Details

Job DetailsJob LocationThe Lodge at Ventana Canyon - Tucson, AZTravel PercentageNoneJob ShiftGraveyardJob CategoryCustomer ServiceDescriptionSUMMARY The Night Auditor will be responsible for providing excellent customer service to guests, performing end-of-day accounting tasks and overnight front desk duties. Assist late-night guests, process check-ins and check-outs, and address other guests' requests. Audit, reconcile, and balance daily financial activities. including check-in and check-out procedures, answering questions about resort amenities and services, and handling guest complaints or concerns. Duties/Responsibilities:

• Check out Guests/Members using Jonas (credit line). Reviews bill for accuracy and makes appropriate changes.
• Closes out and balances Jonas and submits to accounting.
• Posts room, tax and initiates end of day process for property management system.
• Balances Front Desk shift audits to the property management system.
• Performs daily, weekly, and month-end systems closing procedure for point of sales systems and property management systems for the accounting department for various analysis and statistical reporting.
• Ensures shutdown/restart interfacings for all systems after the end of the day process is complete.
• Balances credit cards and house charges.
• Makes corrections on Jonas for charges and credit cards as documented by cashiers on corresponding paperwork.
• Prints registration cards, makes keys, and prepares envelopes for next day arrivals.
• Checks group sales accurately and debits proper account.
• Sort, organize, and prepares tickets for accounting.
• Matches registration cards with Jonas (Bucket Check) to ensure accuracy of room rates.
• Incorporates safe work practices in job performance.
• Performs Guest Service Agent duties as needed to include but not limited to taking reservations, posting charges, checking guests in and out, promoting facility activities and special events, answering guest questions, providing information regarding resort, and surrounding area, handling monetary transactions, and completing required paperwork.
• Maintains flexibility to take on new and different tasks as directed by the Department Leader.
• Attends staff meetings.

QualificationsSkills/Abilities:

• Excellent communication and interpersonal skills
• Must possess excellent verbal, written and electronic communication and listening skills.
• Proven ability to adapt to varying situations and lead/ train the team when under pressure.
• Ability to work in a fast-paced environment.
• Attention to detail.
• Ability to handle multiple tasks simultaneously.
• Must have a clean driving record.
• Must be able to pass a background check.

Education/Experience:

• High School Diploma or equivalent.
• Must be 21 or older to operate the company van.
• Possess a valid driver's license and pass a driving record check.
• Three to six months' customer service experience and/or training; or equivalent combination of education and experience preferred.
• Experience auditing/cashier in hospitality environment.
• Required to be available to work evenings, holidays, and weekends.
• Basic mathematical skills
• Word and Excel proficient
• Outlook

Physical Requirements:

• Prolonged periods of standing.
• Must be able to transfer luggage from vehicle trunks to bell carts and to guest rooms, ranging up to 40lbs.
• Acquiring extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Knowledge of property management system, EZ Links, Abacus, and Jonas (or similar) applications

Ventana Canyon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Ventana Canyon makes hiring decisions based solely on qualifications, merit, and business needs at the time.I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND/OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.I UNDERSTAND THAT MY FAILURE TO MEET THESE JOB SPECIFICATIONS MAY RESULT IN DISCIPLINARY ACTION OR MY TERMINATION.