Night Manager - Four Seasons Hotels Limited : Job Details

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on Billionaires' Row at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind. About the role: The Night Manager assists the Front Office Manager to manage the overnight operation of the front desk team by assisting our guests with enthusiasm, efficiency and professionally at all times. Always maintaining Four Seasons' high standards of service and hospitality. Have a thorough knowledge of all Front Office operations. Providing information and organizing training for the team regularly. Maintain Four Seasons high standards of service and hospitality at all times. What you will do:

• Motivate and provide a working environment in which team members are productive and working together to their strongest ability. Ensure positive communication with associates and manager, keeping morale high
• Assist with managing the performance of the Front Office team to ensure the team deliver the highest quality and Four Seasons brand service standards to consistently meet and exceed all guest expectations
• Continuously strive for new thoughts and ideas to improve and strengthen the Front Office team, up-date procedures and implement them
• Handle any guests' issues or complaints in an understanding and hospitable manner, ensure they are resolved and followed through in the most appropriate and best manner
• Work closely with other department heads and deputies in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests

What you bring:

• Bachelor's degree, preferably hospitality background or equivalent experience
• Previous managerial experience in luxury environment preferred
• Fluent in English, written and verbal
• Eye for detail, hands-on attitude, strong problem-solving skills and ability to remain calm under pressure or when dealing with stressful situations

What we offer:

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Schedule & Hours: This role is a full time, on-site working predominantly overnight shifts as Night Manager. Compensation: 79,000 - 81,000 Annual Salary Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -