NJDOH - Desktop Support Technician - Smart IMS : Job Details

Short Description: Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Complete Description: This is 100% onsite role. The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems. PREFERRED QUALIFICATIONS: Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration, and scripting (i.e., PERL, SHELL). ***PLEASE INCLUDE JOB DETAILS, TASKS, AND RESPONSIBILITIES SPECIFIC TO THIS REQUISITION*** This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers. This position is not purely phone support and will be 100% on site at the address listed. Project will extend beyond the current dates based on future anticipated federal grant funding.