Non-Profit Program Coordinator - trisearch : Job Details

The Program Coordinator will play a pivotal role in planning, executing, and evaluating programs aimed at improving the well-being of individuals and communities. This position requires a detail-oriented individual with excellent written and verbal communications, while managing multiple projects in a fast-paced environment. This role will support our staff team on a day-to-day programmatic, operational, and administrative basis.

Key Responsibilities

Coordinate and communicate with our teams in Nairobi and Cape Town on programmatic activities and updates to be shared with donors/sponsors.

Coordination and logistical support of guest experiences, including pre-trip, on-site, and post-trip touchpoints, including personalized follow-ups and progress tracking.

Manage and execute all donor inquiries, ensuring prompt and personalized responses via phone calls, email, acknowledgement letters and handwritten notecards.

Execute and process donor/sponsor/grantor communications with high personalization, including tax acknowledgment letters, grant/impact report updates and thank you notecards.

Maintain a detailed-oriented database including donation transactions, payment reminders, donor/sponsors/student records, visit reports and journal entries, and be able to pull various analytical reports using eTapestry.

Develop and coordinate email blasts and direct mail materials to donors/sponsors on program updates and fundraising, including list segmentation and email blast set up on MailChimp.

Involved with donor engagement strategies and implementation plans, including VIP and major donor cultivation, utilizing impactful stories, photos and videos.

Organize and pull captivating stories, photos and videos to be shared with donors/sponsors.

Establish and implement monitoring and evaluation processes to assess program results and effectiveness.

Analyze data and provide insightful feedback to make informed recommendations for program improvement.

Coordinate team call agendas and take notes for dissemination between various international teams.

Place orders for printing projects and work with designer and external support services.

Provide administrative and program support as needed; including the preparation of documents and presentations, organize meetings and travel, maintain the company calendar, and provide cross-functional support to team members in our country offices.

About You

You have excellent organizational, communication, and interpersonal skills, with a strong ability to multi-task and work collaboratively with different offices and team members, as the projects grow and evolve.

You have exceptional communication skills, both written and verbal, with the ability to connect with diverse audiences, including donors, sponsors, grantors, VIPs, and internal teams.

You are a strong writer in a variety of mediums, including external and internal communications.

You have proven success in cultivating donor relationships to drive donations.

You are highly detail-oriented and self-motivated with strong implementation and follow-through skills.

You are comfortable working under pressure in a fast-paced environment with multiple deadlines and wearing many hats.

You are proactive and have a can-do and flexible attitude.

You can maintain and manage confidential and sensitive data and records.

Qualifications

Bachelor's degree (or equivalent experience).

10+ years of relevant work experience.

Experience or interest in non-profits, international development, education and/or youth empowerment is preferred.

Proficient in Microsoft Office and Google Suites of products.

Strong knowledge in database management and CRM software experience in eTapestry (Blackbaud) or Peak15 is a plus.

Knowledge of email marketing platforms experience in MailChimp is a plus.