Nurse Account Manager - Guardian Pharmacy : Job Details

Arlington, Texas, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Guardian Pharmacy of Dallas Fort-Worth, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Arlington, Texas. Why Guardian Pharmacy of Dallas Fort-Worth? We're reimagining medication management and transforming care. Who We Are and What We're About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Responsible for leading a team of nurse account managers in support of the achievement of the business plan through retention of existing clients, increasing sales to existing clients (penetration of census), and building strong customer relationships by providing clinical assistance, regulatory support, and client staff education in Skilled Nursing and Assisted Living Facilities. Functions as liaison between pharmacy operations and the customer, working with operations team to ensure superior delivery of pharmaceutical products and services. Attributes Required:

• Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational - ability to build relationships with business unit management and become trusted advisor
• Strategy and Planning - ability to think ahead, plan and manage time efficiently
• Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented - ability to work effectively and collaboratively with all team members

Essential job functions (include the following): Nurse Account Management Duties:

• Responsible for overseeing the training and orientation to customers during facility implementation, to include supporting E-MAR when utilized
• Ensure new service is error-free and transition process is as flawless as possible
• Develop and conduct training and educational materials for facilities, staff and internal partners in support of clinical programs and to ensure adherence to compliance with all state and regulatory agencies.
• Assure quality assurance materials reflect facility scope of practice and Guardian standards
• Work with Operations team to identify best practices, areas for improvement, maintaining effective documentation, and resolution. During site visits, monitor service level and report service issues
• Ensure compliance and expertise regarding current health care and pharmacy industry standards of practice, regulations, changes and clinical skill needed to support customers
• Develop and monitor quality improvement processes, standards of practice, policy and procedures (internal and external)
• Assist customers with action plans to minimize risk in facilities
• Conduct mock surveys or assist customers in other ways as requested for survey process
• Plan and execute family communication programs in conjunction with marketing team to new or prospective facilities
• Participate in cycle check in as needed

Supervisory/Leadership Duties:

• Recruit and hire new staff and ensure they are onboarded effectively and integrated into the marketing team
• Oversee scheduling and assignment of Nurse Account Managers (NAMs) ensuring that all customers receive regular attention
• Perform staff annual performance reviews. Monitor staff performance and provide guidance, support, and recognition
• Coordinate employee disciplinary process and follow through to resolution
• Process payroll for NAMs
• Ensure that staff document all customer visits and interventions in Salesforce according to Guardian and pharmacy conventions
• Collaborate with Director of Sales and Marketing to execute on annual sales and adoption plan
• Work with Operational Controller to develop business review presentations for customers
• Ensure that NAMs are presenting regular business reviews
• Oversee and assist in vaccination clinics and projects (COVID and Flu)
• Participate in weekly Supervisor Tactical Meetings and develop a strong working relationship with other members of the Supervisor Team

Education and/or Certifications:

• Nursing Degree (RN) required; will consider LPN with Essential Job Functions experience
• Active State Nursing license required
• Valid driver's license and clean driving record

Skills and Qualifications:

• 5+ years of related experience; experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, preferred
• Previous experience with team management in a healthcare setting preferred
• Advanced computer skills, including excel, word and PowerPoint required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Work Environment:

• Requires up to 75% travel, by air and ground
• Ability to work flexible hours

What We Offer: Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, Treat others as you would like to be treated. Compensation & Financial

• Competitive pay
• 401(k) with up to 3.5% company match (1)

Family, Health & Insurance Benefits (1), (2)

• Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
• Wellness Incentive Program
• Dental and Vision plans
• Company-paid basic life, AD&D and long-term disability coverage
• Optional employee, spouse, and child life/AD&D insurance
• Optional accident, critical illness, and short-term disability coverage
• Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

(1) Eligibility begins the first of the month following 30 days of employment (2) Full-time employees only, excluding EAP which is available to all Guardian employees The Guardian Difference Our clients require pharmacy services that aren't cookie cutter. That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.