Nurse - Holland America Group : Job Details

NurseDepartment: Medical Employment Type: Fixed Term Contract Location: Global Reporting To: Senior Nurse Description We are hiring nurses to join Carnival's fleet of North American brands, including Carnival Cruise Line, Princess Cruise Lines, Holland America Lines, Seabourn and P&O Australia. Nurses primarily provide individualized outpatient, inpatient, and intensive care to guests and crew. They act as first responders, triaging emergency calls, assessing and treating on-scene, and transferring patients to the shipboard medical center for definitive care. Through specific patient group directives, nurses can practice autonomously under the authority of doctors, assessing patients and providing treatment and advice for particular conditions. In addition to first response duties, they work closely with the other medical practitioners caring for patients and attending daily walk-in clinics. Nurses also perform various technical and non-clinical administrative tasks that support the medical center's efficient and safe operation under the Senior Nurse's direction and supervision. Additional duties include equipment checks, medication and clinical consumables inventory management, participation in drills, audits, inspections, and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition and performing a wide array of laboratory tests and other procedures. All medical staff provides a high level of customer service, maintaining a professional, dignified, friendly, assertive, and polite manner at all times towards guests and fellow crewmembers and demonstrating performance consistent with the Vision, Mission, and Strategic Plan of the organization. Successful candidates will be assigned to work four-month contracts onboard our fleet of cruise ships operating worldwide, with two-month intermissions. Nurse positition key responsibilitiesMission Be the Consummate Host by working effectively within the nursing team to provide safe, high-quality, evidence-based patient care and promote the highest standards of public health. Demeanor:

• Ability to establish and maintain courteous and professional working relationships in a diverse cultural environment.
• Motivation to excel in all aspects of job duties and responsibilities.
• Ability to function as a supportive and effective team member.
• Strong communicator.
• Empathetic and caring to crew and passengers.
• Willingness to embrace and promote Company's Core Values and Service Credo.

Patient care:

• Performs prompt and effective first response, triage, and appropriate transfer at all times.
• Routinely plans and delivers evidence-based holistic care and facilitates continuity through effective oral and written communications.
• Demonstrates competency in drug computations and medication dispensing and administration at all times
• Always operates all patient care equipment appropriately and safely.
• Always writes patient documentation that is concise, timely, complete, and legible.
• Recognizes limits of own abilities and knowledge and always asks for help when needed.
• Always changes practice and behavior patterns when appropriate in response to feedback such as verbal suggestions, audits, and adverse incidents.
• Always listens attentively, is respectful and considerate, and uses non-technical language when communicating with patients and their families.
• Consistently demonstrates sensitivity to every patient's culture, age, gender, ability, and socioeconomic status

Professional responsibilities:

• Demonstrates the ability to function as an effective member of the nursing team by completing allocated tasks appropriately, performing an equitable portion of the workload and on-call schedules, and promoting a harmonious working environment at all times.
• Always works effectively with team members, accepts and provides appropriate feedback, and participates in course correction initiatives where necessary.
• Actively participates in regular nursing team and departmental meetings.
• Always handles conflict constructively and effectively; recognizes own strengths, shares clinical knowledge with others, and is receptive to learning new skills from colleagues.
• Regularly participates in teaching and training to achieve own goals; assists other team members in meeting training and development targets.
• Actively participates in professional development and competency programs and uses information technology to aid self-learning.
• Routinely analyzes own self-learning needs and develops a personal learning plan.
• Promptly completes performance appraisals that are fair, objective, and accurate measurements based on observed behavior
• Actively participates in the delivery of preventative health programs.

Financial management:

• Consistently generates accurate and complete patient bills in compliance with policy.
• Assists the Senior Nurse in maintaining cost-efficient pharmacy and supply par levels.
• Integrates responsible financial practices into medical operations and demonstrates fiscal compliance at all times.
• Assists the Senior Nurse in monitoring all costs, expenditures, and inventory efficiencies; where appropriate, makes suggestions on cost savings and revenue-enhancing initiatives.
• Embraces and supports Reduce, Increase, Create, Eliminate (RICE) initiatives without interfering with proper patient care.

Customer satisfaction:

• Participates in regular reviews of eOBE scores and comments; implements actions to continually improve customer satisfaction.
• Promptly assists in the evaluation of all patient complaints; participates productively in service recovery strategies.
• Maintains excellent customer focus in all interactions, ensuring that medical services are consistently perceived as being accessible at all times.
• Interacts and communicates informally with passengers in public areas as operational needs permit.

Safety and compliance:

• Always complies with Fleet Medical Regulations, Public Health policies and procedures, Fleet Regulations and other Company policies and procedures, and relevant governmental regulations.
• Assists the Senior Nurse in the continual maintenance and prompt repair of all medical equipment.
• Always adheres to the guidelines, policies, and principles of his or her applicable professional registration body.
• Always complies with all ILO requirements and demonstrates flexibility with on-call rotas and workload.
• Complies with all patient safety practices, including infection control, at all times.
• Routinely performs General Emergency Organization duties as directed in the ERO.

Corporate culture management:

• Demonstrates commitment to the Company's values, beliefs, goals, and initiatives. Consistently upholds our Core Values, and safety philosophy.
• Acts as a Company representative and always portrays a positive image of our organization to all passengers, officers, and crew.
• Establishes and always maintains professional, effective, and motivated working relationships across all functions and disciplines, taking into account differences in cultures, backgrounds, and individual personalities.
• Develops small innovations and communicates them across the Fleet as part of the Company's strategy to go from good to great.
• Always promotes a harassment-free environment

Application requirements Successful candidates must hold the following:

• A Registered Nurse qualification
• A currently valid professional registration with a regulatory body
• A minimum of three years of clinical experience after graduation
• Experience in acute medicine settings, including emergency, urgent care, or intensive care
• The most recent work experience should be in a clinical setting
• A valid ALS/ACLS certificate before joining a vessel
• A PALS certification is expected within the first year of employment
• A valid passport
• Eligibility to be issued a United States C1/D Visa (not applicable for US and Canadian citizens)
• Verbal and written fluency in English, both conversational and technical
• Computer literacy and experience with Microsoft Windows and Microsoft 365 productivity suite
• Experience with the use of electronic health records is preferred
• Outstanding interpersonal, customer service, and communication skills

Job highlights As a shipboard Nurse, you will have the opportunity to travel the world and practice your nursing profession at sea in an exciting, challenging, and unique environment. The shipboard medical department prides itself in delivering high-quality, patient-centered, evidence-based healthcare to guests and crew. Within this diverse and welcoming environment, nurses provide a broad range of nursing care supported by a highly skilled medical team in modern and well-equipped facilities. Benefits include:

• Single cabin accommodation with a private bathroom
• Stewarding services
• Access to the ship's amenities and entertainment
• Discounted prices onboard shops and SPA
• Free gym access and crew welfare program
• Cruise benefits for self and friends and family