OAG - Child Support | Payment Processing Specialist (Program Specialist III) | - Capps : Job Details

Job Description GENERAL DESCRIPTION The Child Support Division, Payment Processing Section of the Office of the Attorney General (OAG) is seeking a Program Specialist that performs complex research and analysis of child support payment processing information.Work involves reviewing, planning, developing, and implementing specialized payment research strategies; developing monitoring plans between the State Disbursement Unit, other financial institutions, and Payment Processing; and limited participation in contract development, contract award, contract implementation and contract monitoring activities. May train others. Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas.As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law.OAG employees enjoy excellent benefits ( along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. ESSENTIAL POSITION FUNCTIONS Initiates and reviews moderate to complex financial adjustments that come from morning mail, proxy mailboxes, direct inquiries, and internal requests Conducts research and analysis of child support payment processing information; reviews and resolves banking and deposit discrepancies as well as unidentified and undistributed collections, identifying fraudulent activity, coordinating non-sufficient fund prosecution, and payment reconciliation discrepancy cases referred for moderately to complex adjustments, and similar payment problems using the child support master file, child support orders, other legal documents and other computer databases; complies with federal laws, state rules, regulations, and agency policy Develops, prepares, and assists in implementing procedural or policy changes; ensures procedures for each job function and task are documented; identifies weaknesses in existing policy and procedures; provides training and technical assistance to section staff, other child support staff, and/or state and federal officials on Payment Processing policies and procedures Initiates and responds to complex telephone and written inquiries from Field Offices, customers, counties, and employers regarding child support financial issues, recoupments, and payroll hold calls; communicates with field offices, counties, banks, employers, Texas Comptroller of Public Accounts, and other states to identify and correct child support payment problems Collaborates with programmers, analysts, SMEs, and/or project management during design and development of program initiatives; assists in the preparation of administrative reports, studies, and specialized research projects Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from high school or equivalent Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: administration, business, Child Support Program, financial processing, government, or planning Experience: Four years of full-time experience working in the following (or closely related) fields: administration, business, Child Support Program, financial processing, government, or planning Experience: accounting or auditing in a high volume, automated payment processing operation Knowledge of office practices and administrative procedures Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5% PREFERRED QUALIFICATIONS Experience in the Texas Child Support Program Experience with the TXCSES financial system Skill in using statistical data and preparing reports TO APPLY To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER