Office Administrator - HomeServices of America : Job Details

Berkshire Hathaway HomeServices Arizona | California | Nevada Properties, a leader in the real estate industry, has an exciting opportunity for a focused, energetic, and driven Office Administrator to join our Palm Springs, CA office location.The Office Administrator supports the Sales Manager and Sales Executives by delivering exceptional customer service and ensuring the smooth operation of the office. This role includes providing comprehensive administrative support to the Sales Manager and Sales Associates, overseeing daily office operations, recruiting and training staff, and interpreting and ensuring compliance with company policies and procedures. The Office Administrator plays a critical role in maintaining an efficient, professional, and productive work environment.Job Duties and Responsibilities (Essential Job Functions)

• Assists Sales Executives with systems, profiles, farms, emails, drip system, and flyers.
• Agent commission processing for all transactions, facilities management, agent, and office support.
• Provides exemplary customer service to existing agents and on-boarding of new and experienced recruits.
• Process daily transaction files, which include production, closings, and cancellations.
• Follows procedures and scheduling to ensure that the highest quality service is rendered to the sales agents in the process of closing files.
• Daily file review of brokerage transactions.
• Liaison between IT support and agents to ensure their systems are up and running and work orders are completed in a timely manner.
• Liaison for branch operation vendors for facility maintenance.
• Maintains and ensures recruiting and training packages are up to date.
• Coordinate and schedule monthly workshops.
• Coordinate Open Houses and works closely with agents.
• Assists with social media content manager/photographer.
• Daily Deposits.
• Reports, daily, weekly, and monthly for the Sales Division.
• Research incoming miscellaneous and unidentifiable checks for rentals and referrals.
• Request any W9's for outside referrals as needed.
• Assist with questions from agents, staff, and management with day-to-day challenges to maintain a positive work environment.
• Remain up to date with the policies and procedures of Berkshire Hathaway HomeServices AZ-CA-NV properties.
• Coordinate special events, collateral material, flyers, handouts, and brochures.
• Backup coverage for front desk as needed.
• Perform any additional Office Administrator related duties and responsibilities as assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected timeframes and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

QualificationsExperience:

• Three to five years of related experience and demonstrated leadership skills is a plus.

Knowledge and Skills:

• Knowledge of real estate, title and/or mortgage business is preferred.
• Strong computer skills; proficient in Microsoft Office products, including Word, Excel, and Outlook. Google Drive a plus.
• Exceptional oral, written communication skills, and organizational and interpersonal skills. A strong customer-service focus.
• Effective analytical, problem-solving, and decision-making skills; initiative, attention to detail, and a team player.
• Project management skills with the ability to prioritize and handle multiple tasks and projects concurrently.
• Knowledge of DPN and SkySlope preferred.
• Must be flexible for last-minute
• Able to meet deadlines and handle high volume workload in a fast-paced
• Independent
• Ability to handle stress and work under pressure.

Wage: $20.00 - $26.00 hourly; actual wage is based upon education and experience. Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)Location: Palm Springs, CA 92262 Equal Opportunity Employer