Office Assistant 1 - StateJobsNY : Job Details

The NYS Department of Civil Service has developed the NY HELPS program. During this program, the NYS Civil Service Exam requirements are suspended for the Office Assistant 1, SG006 title. For consideration for this title, you must meet the following minimum qualifications: There are no education or experience requirements Duties Description Part-time position. Schedule based on a 40 hour work week. 11:00pm-7:30am, rotating weekends, pass days and holidays. Located at the Community Campus. Will be responsible for switchboard activities, which include, but are not limited to: Fully understanding the telephone software Amtelco, back up phone system on Aastra PBX system and its digital display and messages in order to answer calls accurately, immediately, and in an appropriate manner. Will be required to tactfully and courteously provide information to and answer questions from other staff, agencies, patients, and the public while using a voice quality, grammar, and diction such that the caller can easily understand the information being given. Will need to have a clear understanding of the purpose and use of the available reference materials used in determining the nature of service required and successfully connecting/directing people appropriately. Ability to read, understand, and interpret campus/departmental regulations, procedure manuals and policies as they pertain to all shifts with particular emphasis placed on the calm, accurate, immediate response to emergency situations using established guidelines. Will assist in the various departmental clerical aspects of the job in order to keep reference material up-to-date and accurate using a PC, manual methods, etc. Will submit telephone service trouble using the on line process in the Amtelco agent system, Use the Telephone Agent software phone system to look up necessary information for the Hospital Information Desk and staff. Will assist and help train other Clerk 1 operators, in procedures and methods. Excellent communication skills desired. Additional Comments Please apply to this posting directly on our website at the following link or by searching Job#71482 Link to posting: Some positions may require additional credentials or a background check to verify your identity. Name Karen Standford Telephone 315-###-#### Fax Email Address [email protected] Address Street SUNY Upstate Medical University 750 East Adams Street City Syracuse State NY Zip Code 13210 Notes on Applying Please apply for this position directly on our website!