Office Assistant 2 Customer Service (NY HELPS) - StateJobsNY : Job Details

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. Non-Competitive Minimum Qualifications: One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, deal with the general public. Competitive Minimum Qualifications: Current New York State Department of Health employee with permanent or contingent permanent status as an Office Assistant 2, Grade 9, OR current New York State employee with one or more years of permanent or contingent-permanent status in a title at or above a Grade 7, and eligible for transfer under Section 70.1 of the Civil Service Law. Provisional: Current NYS Department of Health employee with one year or more of permanent or contingent-permanent, competitive service or 55-b/55-c service in an office assistant, clerical, or keyboarding title allocated to Grade 6 or higher. Qualifying titles are available at: Preferred Qualifications: Strong communication and organizational skills. Familiar with Microsoft applications including Outlook, Word, Excel, SharePoint, and Teams. Duties Description The OA 2 will assist with designing clerical processing procedures, reviewing, and updating existing procedures, and training other clerical staff on these processes. This includes proof-reading fiscal and written documents, reviewing and completing basic numerical calculations, preparing documents for issuance to contractors and the public, gathering and compiling information from documentation provided, monitoring shared email boxes, scheduling meetings upon request, updating calendars, and maintenance and organization of program documents using electronic filing systems. Additional Comments This position is part of a developing unit and requires flexibility, creativity, and eagerness to learn. This position is part of the NYS HELPS program. No examination is required. We offer a work-life balance and a generous benefits package, worth 65% of salary, including: •Holiday & Paid Time Off •Public Service Loan Forgiveness (PSLF) •Pension from New York State Employees' Retirement System •Shift & Geographic pay differentials •Affordable Health Care options •Family dental and vision benefits at no additional cost •NYS Deferred Compensation plan •Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds •And many more... If three or fewer New York State Department of Health promotional candidates respond to this notice, the agency may, at its discretion, nominate a qualified employee for non-competitive promotion under the provisions of Section 52.7 of the Civil Service Law. Employees must have one year of permanent or contingent-permanent, competitive service in an office assistant, clerical, or keyboarding title allocated to Grade 5 or higher. Qualifying titles are available at: If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title. Candidates appointed provisionally will be required to take and pass the next scheduled Civil Service examination for this title, when it is given, and be immediately appointable from the resulting eligible list to maintain employment. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts. The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health's Mission, Vision, Values and Strategic Plan, please visit: Some positions may require additional credentials or a background check to verify your identity. Name Human Resources Management Group, MVS/OA2CS/90638 Telephone 518-###-#### Fax 518-###-#### Email Address [email protected] Address Street Room 2217, Corning Tower Building, Empire State Plaza City Albany State NY Zip Code 12237 Notes on Applying Please submit your resume and cover letter as one (1) document, preferably in PDF format, by email to [email protected], with Reference MVS/OA2CS/90638 included in the subject line or by mail to Human Resources Management Group, MVS/OA2CS/90638, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) ###-####. Failure to include the required information may result in your resume not being considered for this position.