OFFICE ASSISTANT 2 - UKRAINIAN/ENGLISH LANGUAGES - Multnomah County (OR) : Job Details

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$21.96 - $26.85 Hourly

Department:

Health Department

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

October 09, 2024

The Opportunity:

This Work Matters!

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities.

The WIC Office Assistant 2 position works primarily at the front reception desk, screens applicants for eligibility, makes and reschedules appointments, checks participants in and out of appointments, answers routine questions, documents transactions, issues food benefits, prepares mailings, uses critical thinking to address problems at the front desk, provides back up phone support, works cooperatively with teammates, and provides excellent customer service through each step.

If you are someone that likes to work with the public, is detail-oriented, has experience working with various technologies, works well in teams, is comfortable working in environments that can be challenging and can be open to problem solving then consider joining our team! Our culture is inclusive and customer service focused. We Think Yes to Care!

This position will work in the Professional Plaza 102.

As the Office Assistant 2 your duties may include, but not be limited to:

Phone Support

* Assist participants with WIC-related needs over the phone using customer service skills and critical thinking.

* Screen participants for eligibility, make and reschedule appointments, and provide referrals.

* Use the WIC computer system, document interactions, and communicate with staff.

* Collaborate to manage call volume and provide services in a culturally sensitive manner.

Appointment Check-in and Walk-in Services

* Welcome participants, determine their WIC visit reason, and verify identification, residency, and income.

* Maintain accurate records, document interactions, and answer WIC questions using technology.

* Provide rights declaration, voter registration, and food benefits.

* Manage clinic forms, answer follow-up questions, and collaborate to manage front desk flow.

* Provide community referrals, food benefits, and assistance with food benefit spending.

* Offer self-paced lessons and complete reviews of income, residency, and identity.

* Process transfer documentation, schedule appointments, and issue WIC ID and eWIC cards.

* Provide culturally appropriate and sensitive services.

Program Support

* Managing forms and documentation

* Utilizing technology effectively

* Participating in projects

* Attending staff meetings

* Providing training and development opportunities

* Implementing site rotation programs

* Conducting outreach activities

* Collaborating with stakeholders

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

* Education/Training: Equivalent to the completion of the twelfth grade; AND

* Experience: Two (2) years of general office support or customer service experience dealing directly with the public.

* This position requires the ability to speak, write and read fluently in both the Ukrainian and English languages, with preferred experience with/knowledge of the Ukrainian and/or Russian culture.

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

* Experience with/knowledge of the Ukrainian and/or Russian culture

* Strong verbal and written communication skills

* Proficient with technology

* Effective time management and problem-solving skills, and the ability to be resourceful

* Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION:

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

* Initial review of minimum qualifications

* An evaluation of application materials to identify the most qualified candidates

* Consideration of top candidates/interviews

* Background, reference, and education checks

* Language Assessment

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

* A completed online application.

* A resume that explains all related experience (paid or unpaid) and training in your resume.

* A cover letter that expands on your resume, addressing how you qualify for the position, and why you are interested in the role.

Note: The application, resume, and cover letter should demonstrate your work experience/ skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.

ADDITIONAL DETAILS:

Type of Position: This salaried hourly position is eligible for overtime.

Type: Represented

FLSA: Non-Exempt

Schedule: Monday to Friday, 9:30 am - 6:00 pm

Work Location: This position works onsite at Professional Plaza, Gateway WIC, 131 NE 102nd Ave, Portland, OR 97220.

Serving the Public, Even During Disasters:

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Selina McCoy

Email:

[email protected]

Phone:

+1 (971) #######

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6001 - Office Assistant 2