Office Assistant 3 - Community Colleges of Spokane : Job Details

Location: Spokane CC Main Campus SpokaneDepartment: SCC Admissions/RegistrationSalary Range: $3,167 - $3,999Starting salary for this position is: $3,167 (Monthly)Employees hired at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. An employee hired at anything higher than the entry step of the range will have salary step advancement after 12 months and every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase.About UsSpokane Community College (SCC) is a beautiful campus located in the inland Pacific Northwest, on the ancestral home of the Spokane Tribe, near the Spokane River. Our campus is not far from the urban center of Spokane, a mid-sized city with a high quality of life and quick access to the outdoors.SCC is one of two accredited community colleges that comprise the Community Colleges of Spokane (CCS). Serving about 15,000 students, SCC endeavors to be an educational leader and a responsive partner with the community and region, offering access to relevant programs of the highest quality. We offer state-of-the-art career technical programs (approximately 50% of total enrollment) as well as liberal arts/transfer programs (about 25%) and basic education for adults (about 25%). In addition to serving the urban and suburban population in greater Spokane, CCS provides educational services to rural communities throughout a 12,302 square mile region in Eastern Washington. This region includes all of Spokane, Stevens, Whitman, Ferry, and Pend Oreille Counties as well as portions of Lincoln County.SCC's mission is to provide all students with an excellent education that transforms lives and expands their opportunities.Applications will be accepted until 4:00 p.m. PST on 12/02/2024. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.About the Office Assistant 3JOB SUMMARYUnder general supervision of the Associate Registrar in Admissions and Registration, this position will serve as an initial in-person point of contact for the Spokane Community College (SCC) Admissions and Registration offices by greeting students and members of the public in-person, by mail, virtually, and via phone. This position provides information to students, staff and the public and responds to frequently asked questions regarding registration, admissions, financial aid, disability access services, testing, transcripts, and counseling. This position also processes credit and non-credit registration transactions.CHARACTERISTIC DUTIES AND RESPONSIBILITIESServe as initial point of contact to the SCC Admissions and Registration offices. Provide answers to a list of established frequently asked questions for credit and non-credit registration, admissions, financial aid, disability access services, testing, transcripts, and counseling.Answer phones, greet and direct students and the public and enter student information into the Customer Relationship Management (CRM) system, TargetX. Respond to inquiries regarding programs and procedures in-person, verbally, by mail, or electronically.Process Family Educational Rights and Privacy Act (FERPA) authorizations, enrollment verifications, and name change requests.Act as backup to other Admissions and Registration personnel as requested, including, but not limited to supporting public facing phone queues and reception areas.Assist students and potential students with paper and web transactions including schedule planning, online registration, application for admissions, and basic Financial Aid assistance.Perform general office duties, e.g., process/distribute mail, make copies, file, type correspondence, scan, fax, and run related reports.Process credit and non-credit registration transactions; adds, drops, and withdrawals.Perform complex data and word processing tasks, merging and sorting spreadsheet and database files, and uploading and downloading data.Review Admissions and Registration informational materials, webpage, and publications to ensure information is current, consistent, and accurate.Model professional decorum and mutual respect in all personal interactions.Comply with district policy, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements.Support and advance the CCS strategic plan, and perform other duties as assigned.* Indicates this is an essential duty.COMPETENCIESAction OrientedOptimizes Work ProcessesEnsures AccountabilityDrives ResultsCollaboratesValues DifferencesCommunicates EffectivelyInstills TrustDemonstrates Self-AwarenessSelf-DevelopmentNimble LearningSituational AdaptabilityMINIMUM QUALIFICATIONSExperience using Microsoft Office software.Demonstrated customer service experience.Excellent verbal, written, and interpersonal communication skills.Working knowledge of general office equipment.Ability to use a multi-line phone system and possess proper phone etiquette skills.Ability to work on and pivot between multiple tasks and work in a fast-paced environment.Ability to handle constant interruptions.Ability to maintain a high level of confidentiality.DESIRED QUALIFICATIONSIncreasingly responsible clerical experience.Associate degree or higher.Knowledge of CCS academic programs, non-credit and continuing education, and available support services.Experience using a student management system (e.g., PeopleSoft, Ellucian, Workday, etc.).Experience using a customer relationship management system (e.g., TargetX, Salesforce, Starfish, Oracle CRM, etc.)Understanding of Family Educational Rights and Privacy Act (FERPA) guidelines.PHYSICAL REQUIREMENTSWork is performed in a semi-open office setting with frequent interruptions and background noise.Work is sedentary.Work directly with students/clients.Move up to 25 lbs. occasionally.CONDITIONS OF EMPLOYMENTFull-time schedule (12 month, 40 hours a week).6-month probationary period.This position is overtime eligible.Criminal background check required.This position is designated a bargaining unit position.Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Community Colleges of Spokane maintains a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.Benefits InformationMedical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board; WA State Retirement Plan; vacation and sick leave begin to accrue at the rate of one (1) day per month, upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.) This position is designated a bargaining unit position and union membership is not a condition of employment. Leave accruals and usage are governed by the WFSE collective bargaining agreement.Public Employees Benefits BoardAdditional benefits informationRequired Application MaterialsTo qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:Cover letter - addressing your qualifications relevant to the responsibilities of this position.Resume.References - the names, addresses, and phone numbers of three professional references.For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at Colleges of Spokane (CCS) Equity StatementCCS believes that access to high-quality education in a safe and inclusive environment is the right of all individuals and imperative for the continued advancement of a strong democracy and workforce. We also believe higher education institutions have an obligation to work toward and demonstrate progress in ensuring equity amongst their students, faculty, and staff. Equity is grounded in the principle of fairness. In higher education, equity refers to ensuring that each student receives what they need to be successful through the intentional design of the college experience.Native Land AcknowledgementWe are honored to acknowledge that the Community Colleges of Spokane, and our main campuses for Spokane Falls and Spokane Community College, are located on the traditional and sacred homelands of the Spokane Tribe. We also provide services in a region that includes the traditional and sacred homelands of the Coeur d'Alene Tribe, Confederated Tribes of the Colville Reservation, Kalispel Tribe and Nez Perce Tribe. We pay our respect to tribal elders both past and present as well as to all Indigenous people today. This land holds their cultural DNA, and we are honored and grateful to be here on their traditional lands. We give thanks to the legacy of the original people and their descendants and pledge to honor their stewardship and values.Equal Opportunity InstitutionCommunity Colleges of Spokane does not discriminate in its programs, activities and employment on the basis of race, creed, color, religion, national or ethnic origin, age, sex, marital status, pregnancy, pregnancy related conditions, parental status or families with children, status as a mother breastfeeding their child, AIDS/HIV or hepatitis C, honorably discharged veteran status, sexual orientation, gender identity or expression, disability, use of a trained guide dog or service animal by a person with a disability, genetic information, or any other legally protected category.Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to:Fred Davis | Chief Human Resources OfficerCommunity Colleges of SpokaneP.O. Box 6000, MS1004Spokane, WA. 99217-#######-434-5040#J-18808-Ljbffr