Office Assistant-Academic Advising and Retention Federal Work Study - Morehead State University : Job Details

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• Assist professional staff as needed with day-to-day operation of Office of Retention and Academic Advising (RETE).
• Serves as a customer service representative for the Office of Retention and Academic Advising by cultivating and maintaining a positive environment within the office.
• Answering the phone and assisting callers with questions, inquiries or those in need of guidance regarding RETE programming and other resources across campus.
• Schedule peer coaching appointments along with tutoring appointments by using TutorTrac or other scheduling.
• Provide assistance to students in connection to campus resources (Eagle Success Program, Academic Recovery Program, Career Services, Tutoring, Financial Aid, and other educational services).
• Assist with various projects assigned by professional staff and GA. This includes but is not limited to filing, preparing documents, organization of folders/files and the office, and other office-related tasks.
• Works closely with peer coach and tutoring staff in a team-focused environment.

Essential Duties and ResponsibilitiesOther Duties and ResponsibilitiesMinimum Requirements

• Can be an entering college freshmen or higher
• Preferred cumulative MSU GPA of at least 3.0.
• Possess working knowledge of computers and software applications.
• Must be reliable and dependable.
• Demonstrate ability to solve problems and communicate well with others.
• Be recommended by two faculty or staff members if not recommended by AARE personnel.
• Excellent problem-solving skills.
• Interest in helping fellow students succeed.
• Excellent interpersonal and communications skills.
• Attention to detail and accuracy.
• Must be articulate and friendly.
• Working knowledge of Excel, Word, and Outlook is essential.

Additional Desirable QualificationsPhysical RequirementsWorking Conditions

• Working on computers, accessories, and software most of the time.
• Working closely with students and professional staff, and with students who possess a wide range of abilities and diverse backgrounds.

Special Information/Instructions to Applicants