Office Assistant - Hope Cooperative (aka TLCS, Inc.) - TLCS : Job Details

Are you a motivated individual with a passion for supporting others and making a difference in the community? Hope Cooperative is a highly respected, award-winning nonprofit provider of a full array of mental health and supportive housing services in Sacramento and Yolo Counties, and we need you to bring your compassion and support to the most vulnerable in our community. We are looking for dynamic, committed individuals to join our team! Currently we are expanding and hiring, offering a sign-on bonus!Title: Office Assistant Program(s) and Location: CORE Marconi (Sacramento, CA) Schedule: Full-time non-exempt, 40 hours/week, Monday- Friday 8:00am - 4:30pm and may require working some evenings and weekend schedules Pay rate: $18.91/hr Benefits: HOPE Cooperative (aka TLCS, Inc.) offers a competitive benefits package consisting of, but not limited to, the following, and may be subject to change:

• 21 PTO days per year (4 weeks & 1 day)
• 26 PTO days after the 5th year (5 weeks & 1 day)
• 6 days paid sick time
• 11 paid holidays
• 1 Personal Day
• Leadership Development!
• Reimbursements!
• Eligible for Government Loan Forgiveness Programs
• Employer-paid health insurance for employees and children (Kaiser, Sutter or Western Health Advantage)
• HSA Contributions
• Flexible Spending Account
• 401k match
• Transfer Sick Time Hours to PTO Hours
• PTO Cash Out
• Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more
• Employee Assistance Program
• Regular wage step scale increases
• Flexible start/end times for some positions
• iPhone with unlimited data for personal/professional use and laptop for some positions
• Clinical Supervision towards licensure (for certain positions and upon approval)
• CEU days for certain positions
• Up to $500 CEU allowance for certain positions
• Annual BBQ and staff appreciation awards
• Annual Gift Card Program
• Referral Bonuses

* All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment. POSITION DESCRIPTION The Office Assistant serves as the Receptionist and initial point of contact for clients in our clinics. The Office Assistant supports the daily operations of the respective program, including office and phone reception, typing, filing, copying and scanning medical records and managing doctor appointments. ESSENTIAL DUTIES and RESPONSIBILITIES (includes the following; other duties may be assigned)

• Support individuals with active listening, demonstrate empathy and carry a message of hope and recovery.
• Observe, assess, intervene and refer (within one's scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues.
• Serve as primary receptionist for the office, including answering all incoming calls and greeting and offering assistance to all visitors.
• Coordinate and set appointments with clients for doctor visits.
• Verify correct entry into the Avatar system, ensure completeness of Avatar forms, and contact appropriate staff for missing information.
• Create, enter and update needed forms, lists and tracking data as needed.
• Accurately complete all necessary forms, reports and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, Medi-Cal billing, Avatar forms, HMIS).
• Monitor and maintain medical records to ensure for accuracy and confidentiality.
• Scan hard copies of forms and reports into clients' electronic files
• Coordinate, or assist in, projects as directed, including creating, preparing and distributing special reports as needed or assigned.
• Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens.
• Mandated Reporter also includes Duty to Warn which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
• Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the agency HIPAA Manual.

Education and/or Experience:

• Previous experience working in the clerical field with attention to detail.
• Work experience with Medi-Cal billing is highly desirable.
• Work experience in a medical office environment is highly desirable.
• Work, volunteer or life experience with individuals with mental health issues is highly desirable.
• Consumer of mental health services or a family member of a mental health consumer is desirable.

Computer Skills:

• Must be computer literate with experience in word processing, spreadsheet and email familiarity; Microsoft Office preferred.
• Demonstrated accuracy and proficiency in data entry on a computer.
• Knowledge of, and/or experience working with, Sacramento County's Avatar forms and system is highly desirable.

Other Skills, Abilities, and Job Requirements:

• Demonstrated attention to detail and accuracy
• Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings.
• Work overtime as requested and approved.

HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply. To apply, visit our Hope Cooperative - Online Career Center Final Filing Date: Until Filled