Office Assistant I - GLPP Cardiology - UPMC : Job Details

UPMC is excited to invite you to apply for the position of Office Assistant I! This full-time role offers a Monday to Friday day shift, from 8 AM to 4:30 PM, with no weekends or holidays required. We are seeking a detail-oriented candidate with experience working with electronic medical records and prior insurance knowledge. This position is ideal for someone who thrives in a fast-paced office environment and is eager to contribute to the growth of our team. Apply today to join a great team and receive a robust Totals Reward package!!

**Responsibilities:**

+ Verify required information and records in the medical record and computerized scheduling system to ensure accuracy before scheduling appointments.

+ Schedule, coordinate, and reschedule patient appointments, ensuring that necessary messages are relayed to staff and providers in a timely manner.

+ Greet and register patients in a friendly, prompt, and helpful manner, providing any necessary instructions and directions for their visit.

+ Inform the appropriate department or person of the patient's arrival, ensuring that check-in and check-out functions are performed correctly.

+ Maintain a clean and organized waiting area, including the beverage station and reading materials, to enhance the patient experience.

+ Prepare patient charts in advance of upcoming appointments, ensuring all necessary documentation is ready for the visit.

+ Answer the phone, screen calls, take messages, and provide information to patients and staff in a courteous and professional manner.

+ Keep the physician's schedules updated, ensuring patients are scheduled properly and appointments are confirmed to avoid any conflicts or delays.

+ Complete necessary paperwork such as encounter forms and referrals, and use the computer system to generate information needed for billing purposes.

+ Address any patient inquiries related to appointments, testing, or procedures, providing accurate and helpful information.

+ Comply with all UPMC Health System policies and procedures, ensuring that all tasks are performed in accordance with company standards.

+ Maintain strict confidentiality with respect to medical records and sensitive patient information.

+ Use the automated financial management system effectively to schedule appointments, verify patient information, enter charges, collect co-payments, and reconcile payments.

Required:

+ High school diploma or GED

+ 1 year work experience, preferably in a medical office setting

Preferred:

+ Knowledge of medical terminology

+ Electronic Medical Records experience

+ Word processing and computer experience

+ Insurance companies/prior authorization experience

**Licensure, Certifications, and Clearances:**

**UPMC is an Equal Opportunity Employer/Disability/Veteran**